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titleSave a Diagnostics Report
  • Navigate to the Administration Menu (if available).

  • Navigate down to 'Save Diagnostics Report' and press Enter.

  • Insert a USB drive into the device, then select 'OK'.

 

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titleRecover captures from the SSD

The PRO also allows for the ability to recover the contents of the SSD to USB media. This is a bulk recovery process and should not be used to attempt to 'save' an individual capture to USB.

  • Navigate to the Administration Menu (if available) and locate the Recover Data option

  • Once you have selected Recover Data, if no USB or external drive is detected, the device will display, "Please Insert USB drive" and, "Press Home to Cancel".
  • If no USB or external drive is inserted, the device will time out after 30 seconds.
  • If there is not enough space on the USB or external drive, the device will display, "Insufficient space. Please insert a drive with at least <size of used space on SSD> free." and it will also give you the option to, "Recover the most recent <amount of space available on USB media>". This allows you the choice to either find a USB or external drive with the amount of space needed to complete the recovery or, instead, to recover as many captures as will fit on the currently connected USB or external drive (starting with the most recent captures and working backward from there).
  • Occasionally, depending on the formatting of your USB drive, the device will display, "USB drive's file system prevents files larger than 4 GB.  Insert a new drive, or:" and then presents you with the option to, "Recover, skipping large files.".
    • This will happen most commonly when attempting to use a USB drive that has been FAT-32 formatted. This format has a 4GB file size limit. In this type of scenario, we recommend that you use an external drive or a USB drive that has been NTFS formatted to allow for larger file sizes.
Info
titleExternal Drive

Please note that because this is a bulk recovery process, we recommend that an external drive rather than a USB drive be used to avoid any formatting or lack of space issues that may arise.

  • If there is no space at all on the USB or external drive, the device will display, "No space on USB drive.".
  • If the SSD is empty, the device will display, "Nothing to recover.".
  • Once a drive has been connected to the device that has sufficient space to recover all content, the device will then display:
    • "Preparing"
    • "Ready to Recover" and then prompts you to, "Start Recovery"
    • "Saving. Do not remove USB drive."
    • "Finished. Please remove the USB drive."
Info
titlePlease note

Please keep in mind that this is a bulk recovery process and depending on the amount of content on the SSD, it can take several hours. We do not recommend that you attempt to use the device for capturing during this time period. The device will display a progress bar on the front panel during the process.

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titleHow can I monitor audio?

 As an A/V technician or Administrator, an easy way to monitor audio is to plug a set of headphones into the front of the device. The headphone jack will always have the currently recording audio on it.

Although there is a 'Monitor Audio' selection under the Administration Menu, this is really only meant to listen to and tune the audio levels while the device is in idle mode. Also, keep in mind that the monitor audio menu will not change any settings during an active capture.

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