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Follow this procedure for the EchoSystem Capture Appliance, the EchoSystem SafeCapture HD and the Echo360 PRO.
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Before registering a capture appliance, you must initialize it. See:
Capture appliances begin communication with the EchoSystem Server (ESS) immediately after initialization.
Highlight the capture appliance device. Check the MAC address shown on the screen against the MAC address you noted.
If you do not see the device listed, there is probably a networking issue, often related to DHCP or DNS. If you know the IP address of the device, you can log in to the advanced Ad Hoc interface and run ping diagnostics to troubleshoot. |