In this section: |
If you implemented delegated administration, you created child organizations and user roles that are specific to the child organizations. You might have an Administrator or Scheduler for the child organizations. You might also have Academic Staff for the child organizations.
The tabs visible to you and the information in the tabs depends on your role and on your organization, as detailed in the table below.
If you are: | You: |
---|---|
The System Administrator | See every tab and all information on the tabs. As the System Administrator, you are, by definition, associated with the parent organization |
An Administrator for the parent organization | See every tab and, in each tab, information on tasks related to all organizations |
An Administrator for a child organization | See every tab and, in each tab, information on tasks related to your organization |
A Scheduler (for either the parent or a child organization) | See only the Summary and Processing Tasks tabs |
Academic Staff | Cannot see the Monitor tab |
|
You can find statistics about the overall health of the EchoSystem Server (ESS) on the Summary page. Statistics include the number of system alerts, the status of each active device and media processor, and the system status. All monitoring activities on this tab are done at the system level, meaning you can monitor all capture operations on a given day.
You can also monitor the status of the audio, display, and video signals associated with each capture. A legend is listed next to the Source header of the page explains the meaning of each color for the signal status.
You can also monitor a single device-specific configuration or device-specific configuration or capture in the Ad Hoc interface. You may want to do this, for example, if you noticed a problem with a capture on the Summary page but could not resolve the problem without more detail. The Ad Hoc interface provides a way for you to get more information about the problem from the capture device itself. To reach the Ad Hoc interface, navigate to Configuration > Devices, then click the link in the device listing to reach the Device Details page. Click the IP address of the device. The Ad Hoc interface appears. Click the Monitor tab to watch a visual representation of the capture. |
View the Recent Captures area below the summary statistics, shown in the below figure.
All recent captures appear on one of four tabs: Scheduled, Capturing, Processing, or Completed, as defined in the table below.
Capture State | Definition |
---|---|
Scheduled | A capture that has been scheduled for later today. |
Capturing | A lecture that is currently being captured. |
Processing | A capture or media import that is being processed and packaged for use. |
Completed | A capture that has completed processing and has been published to the selected publisher(s). |
Review the status of the capture. The following table explains each element of the capture's status.
Status Element | Definition | |
---|---|---|
Time | Start and end time of the capture | |
Course | The Course Identifier associated with a course in the system | |
Room | Physical location where the capture occurs | |
Capture Status | Displays the status of the capture of the lecture or external media import. Options are Waiting, Uploading Files, Capturing, Succeeded, Failed, and Missed.
| |
Source | Shows the status of the video, display, and audio signals associated with the capture. The following image explains the color coding of the signal status.
| |
Streaming | If a currently capturing item is a live webcast, the Streaming column provides an icon to indicate whether the expected input is streaming properly, and provides a Monitor link that allows you to open the student view of the webcast to see what is being broadcast in real-time. | |
Processing Status | Displays the status of the processing of the capture, which involves packaging the capture into a form that a student, for example, can experience. Options are Succeeded, Failed, License Expired, or Cancelled.
| |
Progress | Displays the percent complete of the processing step. | |
Elapsed | Time in hours, seconds, and minutes since processing began.
| |
Publishing | If the capture is scheduled to be published, this field shows the name of each publisher (such as RSS or Email) and its status: Success ( ), Pending ( ), Retry ( ), and Failure ( ). | |
Alerts | Number of times this capture has raised a publishing alert. |
You can sort the list of captures for a selected capture state tab by clicking the column name. |
View the status of all captures, including Echoes (lecture captures) and external media imports, on the Captures tab. Click any capture name to view its details.
Filter the list of all captures by clicking the Scheduled, Capturing, Processing, or Completed tab. Each tab corresponds to a capture state. A list of only those captures in the selected state appear.
You can sort the list of captures for a selected capture state tab by clicking the column name. |
You can click the name of a capture in the list of captures on the Captures page and the Processing Tasks page to get details about that capture, as well as access to a full log of the capture's processing activity.
Click the name of the capture in the Title column. The Capture Details page appears, as shown in the figure below.
The following table explains the information on this page.
Field | Description |
---|---|
ID | The unique identifier for the capture. Click this link to view the processing log in a new browser window. |
Title | The capture title that the system or the user provided |
Room | Complete location of capture including campus, building, and room |
Start Time | The time when the capture began |
Presenter | The name(s) of the Presenter(s) that the user provided |
Presentation ID(s) | The unique identifier of the processed echo. Click this link to view details about this echo. |
Section | Term, Course and Section IDs |
Status | This capture status |
Duration | The length in time of the capture |
Task ID | The unique identifier for the processing task |
Task Created | The time when the processing task began |
For additional details about this capture, view one of the logs. Click the System Log button to view the details about the processing of this specific capture. Click the Full Log button to view the complete history of the capture from the time it was scheduled to the time publishing is complete. Both logs open in a new browser window.
You can sort the list of captures for a selected capture state tab by clicking the column name. |
On the Processing page, you can see the captures currently being processed and in the queue for processing. In addition to viewing the details of the task in either list, you can prioritize (raise or lower the priority in the list) or cancel the tasks for the ESS in the Queued to be Processed list.
Click any task to view its details, including its history as captured in the system log and full log.
View information about each capture that is being processed or in the queue for processing. The following table explains this information.
Field | Description |
---|---|
Title | Name of the capture being processed or in the queue for processing |
Processor | The MAC of the media processor assigned the processing task |
Pri. | Priority of the capture that is determined by the user. The default, which you may change, is Normal. Options are Low, Normal, and High. Note that you can raise or lower the priority of a capture by hovering your mouse over a capture to highlight it, then clicking raise or lower, as shown in the following figure. |
Task Created | The date and time when the recording of the capture ended and processing began. |
Next Retry | If the media processors are busy or the media files are uploading, the system enters a time in this field. The default is ASAP. |
Capture Start | The date and time when the recording of the capture began. |
Duration | The length of time of the capture that is in the queue to be processed. |
Room | The room where the capture was recorded |
Change the priority or cancel the processing task. To do so, hover your mouse over a capture to highlight it. Click the raise button to increase the priority of the processing task, the lower button to decrease its priority. Click the cancel button to remove it from the list and either stop all processing tasks in progress or remove those tasks from the processing queue.
You can sort the list of processing tasks by clicking the column name. |
This tab lists computers with Personal Capture that have connected to the ESS.
Navigate to Monitor > Personal Capture. The Personal Capture Devices page appears as shown in the below figure.
The following table explains the fields.
Field | Description |
---|---|
Last IP Address | The IP address of the computer that connected to the ESS. The Last Publish Request By field shows that the last request was made by Lam Vu, so this is probably the IP address of Lam Vu's personal computer. |
Platform | The computing platform of the personal computer when it last connected to the ESS. This is probably the computing platform of Lam Vu's personal computer. |
O/S Details | The operating system of the personal computer when it last connected to the ESS. This is probably the computing platform of Lam Vu's personal computer. |
Software Version | The version of Personal Capture installed on the personal computer when it last connected to the ESS. This is probably the version of Personal Capture installed on Lam Vu's personal computer. |
Last Publish Request Time | The date and time of the last publishing request received by the ESS from this personal computer. |
Last Publish Request By | The person who made the most recent publish request from this personal computer. |
You can sort the list of personal capture devices by clicking the column name. |
You can receive alerts that apply to ESS as a whole or to a specific capture. They show if something out of the ordinary has happened on your EchoSystem. For example, if the capture was not licensed or your ESS is out of disk space, you can receive an alert.
You can view a record of all of the alerts that your capture and processing tasks have triggered. This information helps you decide when you might need to reprocess an Echo.
View the alerts that have been triggered by capture and processing tasks. The following table explains the available status information.
Field | Description |
---|---|
Alert Time | The time the alert was triggered |
Triggering Event | The event that caused the alert to be sent |
Time Relative to Trigger | How soon after the triggering event that the ESS sent the alert |
Relates To | Name of the ESS capture or processing task that triggered the alert |
No. of Notifications Sent | Number of emails sent to the ESS administrator about this alert |
You can set up EchoSystem to send a notifier e-mail if a system alert occurs. Receiving these notifications helps you address potential problems quickly, thereby maintaining system up time. You can view these emails as well as add, edit, and delete them.
These notifier emails are sent through a SMTP server to all registered addresses for certain user roles (Scheduler, Academic Staff, Admin, A/V Technician, and Server Administrator).
View all email notifications that ESS has sent. The following table explains the information provided about these emails.
Field | Description |
---|---|
Name | Name of the email notifier |
Description | Additional information about the email notifier |
Notifier Type | How the notifier was sent. Email is currently the only option. |
You may need to edit your email notifiers if you modify your email system; for example, by adding security to the system or changing your email server.
If the email notifier has sent an alert (even just once) it cannot be deleted.
Otherwise, follow these steps.
You can view all alerts configured and specify which alerts selected users should receive. When the administrator configures an alert, he or she subscribes to it on behalf of a selected user role. For example, when triggering events occur, an alert about them is sent only to people with selected roles such as A/V Technician, Server Administrator, and Academic Staff.
The notifier email simply contains the outgoing SMTP server information.
Navigate to Monitor > Alert Settings. The Alert Settings page appears, showing all alert settings for all user roles.
When you need support, navigate to Monitor > Support and share the details there about your ESS to support personnel. You can even upload this information directly to support personnel by clicking the Upload button at the top of the page. Click the logs at the bottom of the page to get details about all recent capture and processing tasks.
Log files (except for the ess-installer.log) show detailed daily operations by component. You might be asked to send a log file to Technical Support or to look at one while talking with a Technical Support engineer.
If you are diagnosing issues with a Blackboard integration, consult this KB (Knowledge Base) article (Diagnosing Blackboard Learn 9 publisher failures) for a discussion of log file messages and what they mean.
{multi-excerpt-include:pageTitle=Include Library|name=Note to Use When You Refer to the Knowledge Base|nopanel=true} |