EchoSystem 5.5 Service Pack 4 (5.5.2016-02-05.x) Release Notes

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Introduction

This document covers EchoSystem 5.5, Service Pack 4 (5.5.2016-02-05.x). 

Services version is:

5.5.554612565

EchoSystem 5.5 Service Pack 4 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 4" when working with Echo360 Support

New Features and Updated Support

Updated Technology Support

  • Wowza 4.3
  • MySQL 5.7

Service Pack Installation Notes

Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 4.

  1. Run the EchoSystem 5.5 Service Pack 4 installer.
  2. Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
  3. Restart the EchoSystem Server.

Service Pack 4 provides important fixes to EchoSystem 5.5. Please note the following:

  • If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
  • If you are installing or newly upgrading to EchoSystem 5.5, be sure you are using this latest Service Pack version of the installer.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 4 includes all of the features and fixes from Service Pack 3, and earlier.

Fixes and Enhancements Included in Service Pack 4

The following issues, listed by Issue ID, have been addressed: 

Issue ID

Description

Affected Component

ECHO-24852

Updated the 'Time Taken' statuses to reflect the Cumulative time taken. Also added in a new average time taken status. The new statuses are now:

  • "Total cumulative time taken for Content Migrations"
  • "Total cumulative time taken for Failed Content Migrations"
  • "Average time taken per hour of Presentation for Content Migration"
ESS -> active learning platform Migration
ECHO-25210Fixes an issue where the 'Migrate Associated' functionality at the course level was not functioning properly.ESS -> active learning platform Migration
ECHO-25340Improvements have been made to the migration process that will now allow a user to re-migrate data and/or content that had been deleted (for whatever reason) from the active learning platform.ESS -> active learning platform Migration
ECHO-25228Resolves an issue where migration was failing if any path names had spaces in it.ESS -> active learning platform Migration
ECHO-25131Improvements have been made to our content migration workflow.ESS -> active learning platform Migration
ECHO-25313Resolves an issue where ESS media edits were not carrying over to the active learning platform.ESS -> active learning platform Migration
ECHO-11332Improvements have been made so that the Migration tabs will now auto-refresh every minute to better reflect migration status.ESS -> active learning platform Migration
ECHO-8449Fixed a UI alignment issue on the Manage Presenter Licenses page.System -> Licensing -> Manage Presenter Licenses

ECHO-8482

Fixes a UI alignment issue where the full license name was not being shown on the Licensing tab.System -> Licensing

ECHO-7791

Removed the 'Assign' button from the Licensing page for users who do not have licensing capabilities. See Manage Users for more information on user roles and their capabilities.System -> Licensing
ECHO-24089Fixed an issue where users who were attempting to 'view' audio-only captures would receive the message, "This Echo is not being made available at this time.".EchoCenter
ECHO-6437Added a scheduling conflict notification when attempting to add a schedule on the Parent Organization that conflicts with one on a Child Organization, or vice versa.Schedules

ECHO-11868

Resolves a problem where selecting a Schedule via the Schedules -> Schedule tab and then selecting 'Delete Selected' was not deleting the schedule and was, instead, exporting it.Schedules
ECHO-25111Resolves an issue where edits were failing to Process.Editing
ECHO-25206Fixes an issue where captures could not be extended via the Front Panel of the new PRO device.Echo360 PRO
ECHO-25024Fixes an issue where EMI of MP4 files from Flipcams was not working.Media Import

ECHO-23968

Added the ability to sort echoes by the number of Aggregate views.Echoes -> Echoes tab

ECHO-13997

Resolves an issue where System Errors could potentially occur when attempting to set a Section's quota limit to a large value.Section Management

ECHO-11090

Fixes an issue where the new, high-quality Live Only product groups were not appearing in the Configuration -> Product Groups page.Product Groups

ECHO-11026

Fixes an issue where the ESS UI could become unresponsive when attempting to add a new device.Configuration -> Devices -> Add Device

ECHO-8203

Email Alerts have been improved to include the name of the publisher.Email Alerts
ECHO-25427

Resolves an issue where traditional publishing methods (anything not LTI) were broken after upgrading to 5.5

Please be aware that, though we fixed this problem, LTI is still the only currently supported publishing method. Please see LTI-Based Publishing for more information.

Publishing Building Blocks (traditional publishing methods)

ECHO-25256

Resolves an issue where the Hosted Services tab was not able to be accessed.System -> Hosted Services
ECHO-12231Fixes an issue where the Hosted Services tab was not able to be localized.System -> Hosted Services
ECHO-5653Resolves an issue where EchoCenter was incorrectly showing former presenters as active instructors.EchoCenter
ECHO-10525Hardened our system against unauthorized 3rd party Chrome plugins that had been written to enable downloads for students even if downloads were disabled at the Section level.EchoCenter
ECHO-24677Fixes an issue where, when viewing a capture via EchoCenter, pausing a capture prior to adjusting the playback speed (VSP) could potentially cause audio sync problems.VSP, EchoPlayer
ECHO-12025Improvements have been made to embed codes so that the width and height are now configurable via the Section Details page in the ESS.EchoPlayer
ECHO-11304The EchoPlayer now correctly shows the Play button when loading the player (when the video is initially paused).EchoPlayer
ECHO-11290The ESS login page has been scaled down to display correctly when loaded in an embedded player (e.g., in your LMS).EchoPlayer
ECHO-25508Resolves an issue where new SSO Authentication implementations were failing with 'Issuer class type invalid' errors.SSO
ECHO-25486Fixes an issue where the hostname was not being retained in settings when closing/relaunching the application.PCAP for the Mac
ECHO-25317Updated the Help link within the ESS UI to point to the correct documentation.ESS
ECHO-25472Fixes an issue where the Source column was blank on the Monitor -> Summary tab while the capture was in progress.Monitor -> Summary tab
ECHO-25229Resolves a problem where upgrading the ESS was failing if using RHEL 7.2.Upgrade
ECHO-24755

Fixes have been made to Instructor/Presenter assignments:

  1. When adding an instructor to one Echo, they are no longer added to the entire section, just the one Echo.
  2. When copying an Echo from one section to another, any instructors associated with the Echo are transferred to only that one Echo and not to the entire section.
Presenter Management
ECHO-5433Improved PCAP error message when attempting to publish to a term that has expired.Personal Capture
ECHO-25569Resolves an issue where captures made with Classroom Capture, Personal Capture for Windows and Media Import were resulting in audio-only captures.CCAP, PCAP for Windows, EMI
ECHO-25548Fixes a problem where edits were failing to process on long captures(2+ hours).Processing of Edits
ECHO-10759Our Windows executables and DLLs (CCAP and Windows PCAP) have now been signed. This will ensure that our software will no longer be flagged as a security conflict by some antivirus utilities (specifically, Trend Micro Antivirus).Client executables and DLLs
ECHO-25412Our EULA has been updated for 2016.Client installers
ECHO-2761Our Copyright information has been updated for 2016.Client installers

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.

Issue ID

Who is Affected?

Affected Component

Issue Description

What to do?

ECHO-29315Users and Students attempting to play Downloaded Echoes.Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

ECHO-29886

Customers attempting to update user accounts via CSV upload.Email addresses and CSVimportsUnfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.Use the ESS UI to edit the email address for the user in question instead.
US-11417Users relying on accurate information for elapsed processing times.ESS Monitor > Summary PageIn situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

US-15491Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1Ad Hoc Web InterfaceIn situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

  • In Internet Explorer, open Tools > Internet Options > Security dialog
  • Select Trusted Sites then add this site to the trusted sites zone
  • Click Close then OK and reload the page
  • The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

US-12731Users planning on upgrading their ESS to this version.EchoPlayerAfter an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

US-15139Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).Classroom CaptureIn situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.Please follow the documented workaround here under Remote Desktop Control.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).

Hotfix NumberIssue IDsDescription
5.5.24.1ECHO-25583

Fix to enforce the maxEncodingHeight for 1080p profiles remaining at 1088. This resolves the issue where, in situations where users were attempting to capture at 1080p but had not correctly configured the room/device, captures would fail.

5.5.24.2ECHO-25658

Fix for an issue where some EchoCenter pages would not load after upgrading to this Service Pack.

5.5.24.3ECHO-26055

Fix for an issue with adding multiple EchoCenter publishers to a section via API.

5.5.24.4ECHO-26423

Fix for arithmetic overflow error when accessing the migration tab.

5.5.24.4 README.txt

Services 5.5.555595037ECHO-25710

Resolves an issue where files greater than 2GB were not being uploaded to the server when using the Echo360 PRO.

This fix also removes the 'Copy Media to USB' option from the PRO front panel. This is a not yet implemented feature that was erroneously exposed.

Services 5.5.556247003ECHO-25497

Fixes an issue where processing was failing for some high-resolution inputs.

Services and Client Installer 5.5.557447315

ECHO-26059

ECHO-26047

ECHO-26331

ECHO-25807 

Included fixes:

  • Reduced storage requirements for saved and failed tasks.
  • Manage migration thread count to prevent failures
  • Prevent PCAP from interfering with system files
  • Processing now manages SWF Chunker thread count to prevent failures
    Services and Client Installer 5.5.557447315 README.txt

Please be aware that the most current Hotfix will also contain all of the previous Hotfixes.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!