EchoSystem 5.5 Service Pack 2 (5.5.2015-12-04.x) Release Notes

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Introduction

This document covers EchoSystem 5.5, Service Pack 2 (5.5.2015-12-04.x). 

Services version is:

5.5.549178936

EchoSystem 5.5 Service Pack 2 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 2" when working with Echo360 Support

Service Pack Installation Notes

Please review your Certificate

Review the following Certificate (SSL) recommendations/requirements:

  • We recommend that you use a 3rd party SSL Checking utility to check your ESS Application Base URL to ensure that your keystore and SSL Certificates are accurate and up to date: ?https://www.sslshopper.com/ssl-checker.html
    If there are any exclamation marks or any color other than green for your SSL cert or your chain, then please contact technical support prior to performing the upgrade.

Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 2.

  1. Run the EchoSystem 5.5 Service Pack 2 installer.
  2. Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
  3. Restart the EchoSystem Server.

Service Pack 2 provides important fixes to EchoSystem 5.5. Please note the following:

  • If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
  • If you are installing or newly upgrading to EchoSystem 5.5, be sure you are using this latest Service Pack version of the installer.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes as well as the Service Pack 1 Release Notes. EchoSystem 5.5 Service Pack 2 includes all of the features and fixes from Service Pack 1, and earlier.

Fixes Included in Service Pack 2

The following issues, listed by Issue ID, have been addressed: 

Issue ID

Description

Affected Component

ECHO-25016

Resolved an issue where SCHDs were stopping communication with the ESS when a user started a monitoring session. This only occurred in situations where a user had already done an ad hoc capture following a client worker restart.SCHD
ECHO-25026Fixed a problem with the Migration functionality where Migration was failing with Null Pointer Exceptions (NPEs).ESS -> active learning platform Migration

ECHO-25027

Included a fix for the issue where logs were becoming cluttered with redundant Null Pointer Exception messages.ESS -> active learning platform Migration Logging

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release as well as the Known Limitations section of the Migration Guide.

Issue ID

Who is Affected?

Affected Component

Issue Description

What to do?

ECHO-29315Users and Students attempting to play Downloaded Echoes.Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

ECHO-29886

Customers attempting to update user accounts via CSV upload.Email addresses and CSVimportsUnfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.Use the ESS UI to edit the email address for the user in question instead.
US-11417Users relying on accurate information for elapsed processing times.ESS Monitor > Summary PageIn situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

We are working towards a permanent solution for this issue. In the meantime, please note that the times listed may not be accurate.

US-15491Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1Ad Hoc Web InterfaceIn situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

  • In Internet Explorer, open Tools > Internet Options > Security dialog
  • Select Trusted Sites then add this site to the trusted sites zone
  • Click Close then OK and reload the page
  • The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

US-12731Users planning on upgrading their ESS to this version.EchoPlayerAfter an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

US-15139Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).Classroom CaptureIn situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.Please follow the documented workaround here under Remote Desktop Control.
ECHO-24089Users attempting to 'view' audio-only captures for Sections that have Downloads disabled.EchoCenterIn situations where users are attempting to 'view' audio-only captures they will receive the message, "This Echo is not being made available at this time.".If you would like users to be able to 'view' audio-only captures within EchoCenter, please enable Downloads for the Section.

ECHO-25233

Users planning on upgrading their ESS to this version.SSLIn situations where customers have expired certificates and/or certificates with mismatched hostnames, this could cause all devices to lose communication with the ESS upon upgrade.Contact Customer Support.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

Please contact Customer Support in order to apply a Hotfix. The following issues, listed by Hotfix number, have been addressed: 

Hotfix NumberIssue IDsDescription
5.5.549678185

ECHO-25054

Fixes an issue where users were unable to start monitoring sessions.
ECHO-24642Fixes an issue where CCAP was reporting the IP address of the computer as 127.0.0.1 (localhost).
5.5.19.3ECHO-25024Fixes an issue where EMI of MP4 files from Flipcams was not working.
ECHO-25210Fix to obtain File objects when using UNC paths during ESS to active learning platform content migration.
ECHO-25210Adds extra debug logging to display OAuth token details to help investigate active learning platform API Capture creation 404 error response.
5.5.551342215ECHO-25111Fixes an issue where edits were not being processed.
ECHO-25196
ECHO-25215
5.5.19.4ECHO-25210Fix for migrate associated functionality at the course level.

5.5.19.5

 ECHO-25427

Resolves an issue where traditional publishing methods (anything not LTI) were broken after upgrading to 5.5

Please Note

Please be aware that LTI publishing is still the only actively supported publishing method.


5.5.19.7

ECHO-25131

Content migration workflow improvements.
5.5.19.8ECHO-25472Fixes an issue where the Source column was blank on the Monitor -> Summary tab while the capture was in progress.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!