EchoSystem 5.5 Service Pack 11 (5.5.2016-08-03.x) Release Notes
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Introduction
This document covers EchoSystem 5.5, Service Pack 11 (5.5.2016-08-03.x).
Services version is:
5.5.568902446
EchoSystem 5.5 Service Pack 11 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 11" when working with Echo360 Support.
New Features and Updated Support
Updated Technology Support:
- Jetty 9.3.11
- Updated Supported Browsers
- Updated links everywhere to the correct Customer Portal login page.
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 11.
- Review the Upgrade Instructions.
- Run the EchoSystem 5.5 Service Pack 11 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 11 provides important fixes to EchoSystem 5.5. Please note the following:
- If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
- If you are installing or newly upgrading to EchoSystem 5.5, please contact Support with any questions about the supported upgrade path.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 11 includes all of the features and fixes from Service Pack 10, and earlier.
Legacy Feature reminder
Please keep in mind, when performing upgrades, that the following items are no longer supported. This means that there is no more technical support, software patches, security updates or other development updates and that EchoSystem releases are not tested for compatibility with these items. We cannot guarantee that they will continue to work after upgrading your ESS.
- LMS Building Blocks (or anything other than LTI-based Publishing)
- EchoSystem Capture Appliance
- Lecture Tools
Fixes Included in Service Pack 11
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
ECHO-27443 | Added Last Viewed Date information for echoes. | Echoes -> Echoes tab |
ECHO-27575 | Fix for an issue where CSV imported schedules may not fully propagate to devices. | Scheduling via CSV |
| ECHO-27976 | Resolved a problem where the Media Processor could occasionally produce an invalid JSON. | Media Processing for Migration |
| ECHO-27977 | Resolved an issue where the Media Processor could potentially fail to get the correct SWF dimensions. | Media Processing for Migration |
| ECHO-27779 | Improved presentation migration processing speed. | ESS to Echo360 Migration |
| ECHO-28055 | Added a 'Skipped' status for Rooms, Courses, and Sections that will be applied if any associated metadata fails to migrate. | ESS to Echo360 Migration |
| ECHO-28251 | Resolved an issue where, if using external content folders, attempting to access the Migration tab after configuring the Echo360 Hosted Service could throw an error. | ESS to Echo360 Migration |
| ECHO-25307 | Fix for an issue where not all Device Configuration fields were initially shown when attempting to add a new Device using Firefox. | Firefox and Device Configuration |
| ECHO-10875 | Resolved a problem where HTML markup characters were being shown in the UI. | Monitor -> Personal Capture tab |
| ECHO-10688 | Resolved a problem where the prompt to confirm deletion of an Echo was not being displayed consistently across our supported Browsers (Chrome, IE, etc.). | Echo Deletion Confirmation Dialogue |
| ECHO-5328 | Fix for a problem where you had to select the desired number of items (Echoes, Users, etc.) to be shown per page twice. | Number of items shown per tab |
| ECHO-27247 | Resolved an issue where sending a PAUSE command via the API while a capture was in a WAITING state could cause the capture to fail. | Echo360 PRO, SCHD |
| ECHO-28190, ECHO-27419 | Hardened the PRO against potential failed captures. | Echo360 PRO |
| ECHO-26702 | Fix for an issue where captures had the potential to become out of sync after pausing, then resuming a capture. | Echo360 PRO |
| ECHO-27786 | Fix for an issue where PRO devices will not come online. | Echo360 PRO |
| ECHO-9814 | Resolved an issue where colons were displayed improperly on the Save tab of the Editor UI when the localization was set to Japanese. | Editor |
| ECHO-28427 | We have added the ability to manually relax the frequency of device updates by editing the ESS wrapper.conf. This process requires the assistance of Technical Support, please reach out to them for assistance determining if you need to make this change. | Classroom Devices, ESS |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| ECHO-27274 | Classroom Capture users. | CCAP | Please be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict. | If you encounter this issue, please choose one of the options below:
|
| ECHO-26942 | Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected). | ESS Installer | In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account. | Use the ESS Installer to create a new user instead of using an existing user. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.51.1 | ECHO-28601 | Fix for an issue where content migration was failing with, "URI has an authority component" errors. |
| 5.5.51.2 | ECHO-28645 | Fix for Monitor->Summary page showing capture status as "Not Started" when device status updates are relaxed. |
| 5.5.51.3 | ECHO-28567 | Fix for an issue where the Migration tab was inaccessible due to a Tapestry error. |
| 5.5.51.4 | ECHO-28574 | Resolved a problem where the PRO devices were not able to download an updated device.xml file, resulting in being unable to register new PRO devices. |
| 5.5.51.5 | ECHO-28336 | Fix to ensure the captures re-process automatically when hash-check failure occurs |
| 5.5.51.6 | ECHO-30100 | Section data migration failing, see the 5.5.51.6 README.txt for further details. |
| Services 5.5.572052256 | ECHO-28654 | Resolved an issue where captures that had been uploaded using the Media Import tool could potentially fail to migrate to the Echo360 active learning platform. |
| Services 5.5.575467742 | ECHO-28877 ECHO-29109 | Fix for multiple issues, including: Processing Failing for Some Edited Recordings MP3 length limited to 1h 16m |
| Services 5.5.579777314 | ECHO-30011 | Fix for multiple issues, including: Videos created using NCast server are showing up with incorrect time and out of sync See the Services 5.5.579777314 README.txt for further details. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!