EchoSystem 5.5 Service Pack 12 (5.5.2016-09-23.x) Release Notes

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Introduction

This document covers EchoSystem 5.5, Service Pack 12 (5.5.2016-09-23.x). 

Services version is: 5.5.574491676

EchoSystem 5.5 Service Pack 12 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 12" when working with Echo360 Support

New Features and Updated Support

  • Added documentation on how to Reset an Appliance to Factory Defaults
  • Added documentation on how to do a Command Line Installation of Personal Capture for Mac
  • Added the ability for administrators to collect and send a thread dump to Echo360 Support.  Available via the Monitor -> Support tab.
  • New Migration features! For more details, see the Migration Guide.
    • New Migration Settings tab! This will allow you to set the peak hours for your Institution, during which time migration processing tasks will not run.
    • Added the ability to re-queue individual failed captures for migration directly from the Content Monitor tab.

Service Pack Installation Notes

Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 12.

  1. Review the Upgrade Instructions.
  2. Run the EchoSystem 5.5 Service Pack 12 installer.
  3. Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
  4. Restart the EchoSystem Server.

Service Pack 12 provides important fixes to EchoSystem 5.5. Please note the following:

  • If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
  • If you are installing or newly upgrading to EchoSystem 5.5, please contact Support with any questions about the supported upgrade path.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 12 includes all of the features and fixes from Service Pack 11, and earlier.

Legacy Feature reminder

Please keep in mind, when performing upgrades, that the following items are no longer supported. This means that there is no more technical support, software patches, security updates or other development updates and that EchoSystem releases are not tested for compatibility with these items. We cannot guarantee that they will continue to work after upgrading your ESS.

An End Of Life Announcement for each of these items was sent out via email well in advance of the end of support. Customers that are actively using any of these items should take action and contact their Echo360 Sales or Account Management representative.

Fixes Included in Service Pack 12

The following issues, listed by Issue ID, have been addressed: 

Issue ID

Description

Affected Component

ECHO-28654Resolved an issue where captures that had been uploaded using the Media Import tool could potentially fail to migrate to the Echo360 active learning platform.ESS -> Echo360 Migration
ECHO-28601Fix for an issue where content migration was failing with, "URI has an authority component" errors.ESS -> Echo360 Migration
ECHO-28567Resolved an issue where the Migration tab was inaccessible due to a Tapestry error.ESS -> Echo360 Migration
ECHO-28516Improved error handling surrounding content migration.ESS -> Echo360 Migration
ECHO-29040Fix for an issue where the calculation of disk space available on the intake volume could be reported incorrectly.Migration Status
ECHO-28645Fix for Monitor -> Summary tab showing capture status as "Not Started" when device status updates are relaxed.Monitor -> Summary tab
ECHO-28613Improvements have been made so that PCAP for Windows can now handle webcams that produce non-standard framerates. This reduces the likelihood of captures failing due to input signal loss.PCAP for Windows
ECHO-28574Resolved a problem where the PRO devices were not able to download an updated device.xml file, resulting in being unable to register new PRO devices.Echo360 PRO
ECHO-28693Resolved an issue where PCAP users could get authentication errors when using LDAP authentication if those users had also recently updated/changed their LDAP passwords.PCAP and LDAP
ECHO-27964Resolved an issue surrounding the Live Stream checkbox, where if a non-live product group is selected after a live-only product group is selected for a schedule, the Live Stream checkbox continued to be selected and grayed out and could not be de-selected.ESS capture schedules

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.

Issue ID

Who is Affected?

Affected Component

Issue Description

What to do?

ECHO-29315Users and Students attempting to play Downloaded Echoes.Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

ECHO-29886Customers attempting to update user accounts via CSV upload.Email addresses and CSV importsUnfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.Use the ESS UI to edit the email address for the user in question instead.
ECHO-27274Classroom Capture users.CCAPPlease be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict.

If you encounter this issue, please choose one of the options below:

ECHO-26942Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected).ESS InstallerIn situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account.Use the ESS Installer to create a new user instead of using an existing user.
ECHO-6600Users relying on accurate information for elapsed processing times.ESS Monitor > Summary PageIn situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

ECHO-5487Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1Ad Hoc Web InterfaceIn situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

  • In Internet Explorer, open Tools > Internet Options > Security dialog
  • Select Trusted Sites then add this site to the trusted sites zone
  • Click Close then OK and reload the page
  • The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

ECHO-12172Users planning on upgrading their ESS to this version.EchoPlayerAfter an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

ECHO-5917Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).Classroom CaptureIn situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.Please follow the documented workaround here under Remote Desktop Control.
ECHO-7792Users who are planning on upgrading their ESS version and are using LDAP.LDAPThe ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.Please contact Support for assistance with this issue.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).

Hotfix NumberIssue IDsDescription
Services 5.5.575467742

ECHO-28877

ECHO-29109

Fix for multiple issues, including:

Processing Failing for Some Edited Recordings

MP3 length limited to 1h 16m

Services 5.5.579777314

ECHO-30011

Fix for multiple issues, including:

Videos created using NCast server are showing up with incorrect time and out of sync

See the Services 5.5.579777314 README.txt for further details.

5.5.55.1

ECHO-30100

Section data migration failing, see the 5.5.55.1 README.txt for further details.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!