EchoSystem 5.5 Service Pack 10 (5.5.2016-06-14.x) Release Notes

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Last updated: Dec 01, 2016Version comment
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Introduction

This document covers EchoSystem 5.5, Service Pack 10 (5.5.2016-06-14.x). 

Services version is: 

5.5.565864889

EchoSystem 5.5 Service Pack 10 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 10" when working with Echo360 Support. 

New Features and Updated Support

Included in this release is...

TLS Support Changes

In Service Packs 8 and 9, support for TLS 1.0/1.1 was removed as a ramification of our upgrade to Jetty 9.3 in Service Pack 8.  Due to overwhelming customer feedback about the use of TLS 1.0/1.1 in both production and development environments, we have made the decision to re-enable support for TLS 1.0/1.1 by default with Service Pack 10.  

If you are at all concerned by the security vulnerabilities present in these versions of TLS and have already upgraded to TLS 1.2 in your environment, you can manually update your jetty.xml to re-disable support for TLS 1.0/1.1 by following these instructions:

 Click here to expand...
  1. Open <ECHO_HOME>/server/etc/jetty.xml

  2. Find the following block:

    <!-- exclude "weak" cipher suites  -->
        <Set name="excludeCipherSuites">
                <Array type="java.lang.String">
                    <Item>.*NULL.*</Item>
                    <Item>.*RC4.*</Item>
                    <Item>.*MD5.*</Item>
                    <Item>.*DES.*</Item>
                    <Item>.*DSS.*</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_CBC_SHA</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_CBC_SHA256</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_GCM_SHA256</Item>
                </Array>
        </Set>

  3. Replace the block shown in Step 2 with the following:

    <!-- exclude "weak" cipher suites  -->
        <Call name="addExcludeCipherSuites">
            <Arg>
                <Array type="java.lang.String">
                    <Item>.*NULL.*</Item>
                    <Item>.*RC4.*</Item>
                    <Item>.*MD5.*</Item>
                    <Item>.*DES.*</Item>
                    <Item>.*DSS.*</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_CBC_SHA</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_CBC_SHA256</Item>
                    <Item>TLS_DHE_RSA_WITH_AES_128_GCM_SHA256</Item>
                </Array>
            </Arg>
        </Call>
  4. Restart the ESS

Migration Updates

  • Added the ability to Start or Stop Content Migration for Sections that have already been flagged for Migration.  This will allow users to be able to manually reprioritize their 'Queued to be Migrated' or 'In Progress' content on a section basis.
  • Hardened Migration functionality to be able to process non-standard captures (e.g. captures created with PCAP or CCAP but uploaded to the ESS manually via EMI rather than being uploaded via the software).
  • Resolved an issue where the ESS displayed false warnings in the logs during content migration when content and flash locations were the same.
  • Reduced storage requirements for saved and failed tasks.

Service Pack Installation Notes

Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 10.

  1. Run the EchoSystem 5.5 Service Pack 10 installer.
  2. Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
  3. Restart the EchoSystem Server.

Service Pack 10 provides important fixes to EchoSystem 5.5. Please note the following:

  • If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
  • If you are installing or newly upgrading to EchoSystem 5.5, please contact Support with any questions about the supported upgrade path.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 10 includes all of the features and fixes from Service Pack 9, and earlier.

Legacy Feature reminder

Please keep in mind, when performing upgrades, that the following items are no longer supported. This means that there is no more technical support, software patches, security updates or other development updates and that EchoSystem releases are not tested for compatibility with these items. We cannot guarantee that they will continue to work after upgrading your ESS.

End Of Life Announcements for these items were sent out via email well in advance of the end of Support. Customers that are actively using any of these items should take action and contact their Echo360 Sales or Account Management representative.

Fixes Included in Service Pack 10

The following issues, listed by Issue ID, have been addressed: 

Issue ID

Description

Affected Component

ECHO-27623Updated Copyright information.EchoCenter
ECHO-27420Resolved an issue where request logs were not being written.ESS Logging
ECHO-26294, ECHO-26289Added more logging about connected capture devices and added error processing for unsolicited error 0xC00D36B4.CCAP Logging
ECHO-27345Hardened Classroom Capture against an edge case where captures could fail with a negative duration.CCAP
ECHO-26063Hardened Classroom Capture against possible corruption after reinstalling.CCAP
ECHO-27193Resolved a problem where the PRO device could not communicate over port 80 when using an authenticated proxy.Echo360 PRO
ECHO-25710Resolved an issue where files greater than 2 GB were not included in capture uploads.Echo360 PRO
ECHO-27153Updated the Scheduler Role to allow these users to delete individual presentations.Scheduler Role
ECHO-27109Resolved a UI alignment problem.Configuration -> Product Groups tab
ECHO-27083Fixed an issue where captures were unable to be uploaded when using an authenticated proxy.PCAP for Windows
ECHO-26135Fixed an issue where captures out of audio sync.PCAP for Windows
ECHO-25497Fixed an issue where captures were producing MP3s only.PCAP for Mac
ECHO-26736Fixed an issue where recordings were stuck at Transcoding.PCAP for Mac
ECHO-27022Resolved an issue where edits were failing to process consistently.Editing
ECHO-27407Resolved an issue where edits were failing for captures that were over 2 hours long.Editing
ECHO-26894Resolved an issue where, when adding a new Schedule, you could not select a Term.Scheduling
ECHO-24712Changed the date and time format of CSV exports to be YYYY/MM/DD and HH/MM/SS in 24 hour time. These values are also now in your local time, and no longer in GMT.CSV exports
ECHO-13891A progress bar has now been added to the Media Import and Branding file upload pages to display an upload percentage.EMI and Branding uploads
ECHO-13253The ESS installer now checks to see if your database collation is correct and will fail with the message, "table collation does not match database collation" if there is a mismatch.ESS Installer
ECHO-11951Resolved an issue where Media Imports were failing when using Internet Explorer 11.EMI
ECHO-10989Resolved an issue where Media Imports could fail with a Tapestry Exception when double-clicking on "Start Processing".EMI
ECHO-5615Fixed an issue where device logs were not always being deleted properly by an implemented log retention policy.System Settings
ECHO-27015Added a background service to periodically clean out the /tmp directory so this directory does not grow too large and fill up.System temp. directory
ECHO-26001Previously, if a User was a member of a Child Organization (and associated with Sections within that Child Organization) and then is later removed from the Child Organization, any Section associations would be retained. We have now added a column to the User Details page called, "Organization" to indicate any Sections a User is associated with that the User no longer has a Section Role for. We have also improved this logic going forward so that when a User is removed from a Child Organization they will also be automatically removed from any Sections within that Child Organization.User Roles and User Details
ECHO-27344Resolved a problem where transcoding failed for MP4s produced by a Polycom RSS device.Media Processor
ECHO-26499, ECHO-26047, ECHO-27064Resolved a problem where captures could fail transcoding during migration to the cloud.Media Processor
ECHO-25807Resolved a problem where processing could fail due to the number of threads being used.Media Processor

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.

Issue ID

Who is Affected?

Affected Component

Issue Description

What to do?

ECHO-29315Users and Students attempting to play Downloaded Echoes.Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

ECHO-29886

Customers attempting to update user accounts via CSV upload.Email addresses and CSVimportsUnfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.Use the ESS UI to edit the email address for the user in question instead.
ECHO-27274Classroom Capture users.CCAPPlease be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict.

If you encounter this issue, please choose one of the options below:

ECHO-26942Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected).ESS InstallerIn situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account.Use the ESS Installer to create a new user instead of using an existing user.
ECHO-6600Users relying on accurate information for elapsed processing times.ESS Monitor > Summary PageIn situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

ECHO-5487Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1Ad Hoc Web InterfaceIn situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

  • In Internet Explorer, open Tools > Internet Options > Security dialog
  • Select Trusted Sites then add this site to the trusted sites zone
  • Click Close then OK and reload the page
  • The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

ECHO-12172Users planning on upgrading their ESS to this version.EchoPlayerAfter an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

ECHO-5917Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).Classroom CaptureIn situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.Please follow the documented workaround here under Remote Desktop Control.
ECHO-7792Users who are planning on upgrading their ESS version and are using LDAP.LDAPThe ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.Please contact Support for assistance with this issue.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).

Hotfix NumberIssue IDsDescription
5.5.44.1ECHO-27786Fix for an issue where PRO devices will not come online.
5.5.44.2

ECHO-27443

Added Last Viewed information for echoes.
5.5.44.3

ECHO-27575

Fix for an issue where CSV imported schedules may not fully propagate to devices.
5.5.44.4ECHO-27779Improves migration file copying by excluding unnecessary sub-folders.
5.5.44.5ECHO-28251Prevents migration errors when an external FTP location is used.
5.5.44.6ECHO-28574

Resolved a problem where the PRO devices were not able to download an updated device.xml file, resulting in being unable to register new PRO devices.

See 5.5.44.6 README.txt for more details.

Services 5.5.567774577ECHO-27779Improves migration file copying by excluding unnecessary sub-folders.
Services 5.5.570326415

ECHO-28409

ECHO-28193

ECHO-28050

ECHO-27965 

Includes fixes for the following issues:

  • Edited Captures from Pro's not Processing
  • Failed transcoding during migration
  • Media Processor failures
Services 5.5.572052256ECHO-28654

Resolved an issue where captures that had been uploaded using the Media Import tool could potentially fail to migrate to the Echo360 active learning platform.

See Services 572052256 README.txt for more details.

Please be aware that the most current Hotfix will also contain all of the previous Hotfixes.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!