EchoSystem 5.5 Service Pack 14 (5.5.2016-12-13.x) Release Notes
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Introduction
This document covers EchoSystem 5.5, Service Pack 14 (5.5.2016-12-13.x).
Services version is:
5.5.581649349
EchoSystem 5.5 Service Pack 14 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 14" when working with Echo360 Support.
New Features and Updated Support
New Features:
- We have added items to the Audit Reports. This means that we now track the Creation, Updates/Edits and the Deletion of these items:
- Product Group
- Publisher
- Media Processing Urgency. Due to media processing turnaround times, we have added a new setting called Urgent Media Processing which can be set to True or False at the Section level as well as a corresponding Priority column to the Monitor -> Processing Tasks tab. This will allow you to set a Section to be processed with high priority, rather than managing the priorities at the individual Echo level as before.
Updated Technology Support:
- Wowza 4.6
Updated Documentation:
- Updated Classroom Capture documentation surrounding USB inputs.
Stereo Audio
As a result of a fix that was implemented in Service Pack 13 (ECHO-29109), audio is now being processed in Stereo. If your Rooms are currently configured for mono audio, Echoes created will have a single stereo audio stream (audio playback only in one ear). We recommend that any rooms currently configured to capture mono audio should be rewired to capture stereo audio.
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 14.
- Review the Upgrade Instructions.
- Run the EchoSystem 5.5 Service Pack 14 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 4 provides important fixes to EchoSystem 5.5. Please note the following:
- If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
- If you are installing or newly upgrading to EchoSystem 5.5, contact Support with any questions about the supported upgrade path.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 14 includes all of the features and fixes from Service Pack 13, and earlier.
Legacy Feature reminder
Please keep in mind, when performing upgrades, that the following items are no longer supported. This means that there is no more technical support, software patches, security updates or other development updates and that EchoSystem releases are not tested for compatibility with these items. We cannot guarantee that they will continue to work after upgrading your ESS.
- LMS Building Blocks (or anything other than LTI-based Publishing)
- EchoSystem Capture Appliance
- Lecture Tools
Fixes Included in Service Pack 14
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-30100 | Resolved an issue where Sections were failing to migrate due to an API change. | ESS -> Echo360 active learning platform Migration |
| ECHO-29969 | Updated the calculations being used for Migration Status to more accurately represent Migration statistics. | ESS -> Echo360 active learning platform Migration |
ECHO-29664 | Fix for an issue where some echoes were failing to process after Editing. | Processing of Edits |
| ECHO-29841 | Resolved a problem where FFmpeg could have a Segmentation Fault causing Processing to Fail on Edited Captures. | Processing of Edits |
| ECHO-29538 | Fix for an issue where edited captures were failing to process. | Processing of Edits |
| ECHO-30011 | Resolved a problem where videos created using NCast server are showing up with incorrect time and out of sync. | Media Import of videos created using NCast |
| ECHO-29715 | Collection of a thread dump is now accurately translated into our supported languages. | Monitor -> Support tab |
| ECHO-28656 | Improved certificate management to retain certs through the upgrade process. | Certificate Management |
| ECHO-28329 | Fixed an issue where Product Groups were not properly being displayed when initiating an ad hoc capture on the Echo360 PRO. | Product Groups for ad hoc captures on the Echo360 PRO |
| ECHO-30068 | Resolved an issue where captures were unable to be copied from one Child Organization to another Child Organization if the Parent Organizations were different. | Copying Captures between Child Organizations |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-11071 | Users and Students attempting to play Downloaded Echoes (where the Echoes no longer have the raw media). | Downloaded content | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes (where the Echoes still have the raw media). | Downloaded content | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| ECHO-27778 | Customers utilizing the API to create new Users. | User creation via the API | The documentation lists the 'display-name' as a required field, however, you can currently create new users without including the 'display-name' in the .xml. | Ensure that you include the 'display-name' in the .xml when attempting to create a new user via the API. |
| ECHO-27274 | Classroom Capture users. | CCAP | Please be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict. | If you encounter this issue, please choose one of the options below:
|
| ECHO-26942 | Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected). | ESS Installer | In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account. | Use the ESS Installer to create a new user instead of using an existing user. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes, and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| Services 5.5.584710509 | ECHO-30525, ECHO-30673 | Fix for multiple issues, including:
See the Services 5.5.584710509 README.txt for futher details. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!