...
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message: This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| US-11417 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | We are working towards a permanent solution for this issue. In the meantime, please note that the times listed may not be accurate. |
| US-15491 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| US-12731 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| US-15985 | Users who capture using the 1080p Live Product Group. | 1080p Live Product Group | In situations where this product group is used, there is a defect where the 1080p LIVE profile at a Standard (4:3) aspect ratio produces a 960x724 capture at 15fps rather than the expected 24fps. | We are working towards a permanent solution for this issue. In the meantime, our recommendation is to use the 720p LIVE profile at a Standard (4:3) aspect ratio which will produce a 960x720 capture at 24fps. |
| US-15139 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-24089 | Users attempting to 'view' audio-only captures for Sections that have Downloads disabled. | EchoCenter | In situations where users are attempting to 'view' audio-only captures they will receive the message, "This Echo is not being made available at this time.". | If you would like users to be able to 'view' audio-only captures within EchoCenter, please enable Downloads for the Section. |
| ECHO-23989 | Users attempting to migrate more than one Instructor per Section to the active learning platform | ESS to active learning platform migration | Currently, only the Primary Instructor assigned to a Section will be migrated to the active learning platform along with the Section. | We are working towards a permanent resolution for this issue. In the meantime, please ensure that you review the Instructors currently associated with the ESS Section and assign the Primary Instructor appropriately. |
| ECHO-13465 | Users attempting to migrate Closed Captioning and transcript data to the active learning platform | ESS to active learning platform migration | Closed Captioning and transcript data cannot be currently migrated to the active learning platform. | We are working towards a permanent solution for this issue. In the meantime, please note that this is a known limitation. |
| ECHO-23983 | Users who have Windows Media Processors and are considering migrating to the active learning platform | ESS to active learning platform migration | The newly introduced Migration Functionality is currently only available when using Linux Media Processors. | We are working towards a permanent solution for this issue. In the meantime, please note that this is a known limitation. |
ECHO-24075 | Users planning on upgrading their Macs to El Capitan (OS 10.11) | PCAP for the Mac | Upgrading to El Capitan (OS 10.11) may cause corruption in an existing PCAP installation. Captures will work fine but will not be able to be uploaded to your ESS. | If this happens, please contact Technical Support for assistance applying the fix for this problem. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
...