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- The Echo360 PRO (also called the PRO or , the third generation capture appliance) was placed into service in December 2015. It It is in active production. See See Echo360 PRO Product Specifications for more details.
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- The EchoSystem SafeCapture HD (also called the SafeCapture HD or , the second generation capture appliance) was placed into service in June 2011. It is no longer in active production. See See EchoSystem SafeCapture HD Product Specifications for for more details.
- The EchoSystem Capture Appliance (also called the first generation capture appliance) was placed into service in May 2008. It is no longer in production. See EchoSystem Capture Appliance Product Specifications for more details.
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The generic term "capture appliance" refers to any of the either or both appliances.
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- Run some test displays on the laptop and any other devices (notebooks, document cameras) that might be used. Use a range of signal resolutions and configurations.
- For the SafeCapture HD appliance, if your VGA signal does not appear, ensure your VGA to DVI adapter type is DVI-I.
- If you are using a Distribution Amplifier (DA), ensure the input and output resolutions are correct.
- Ensure that the devices remain at their optimal settings. You might want to demonstrate good and bad settings to Instructors, show distorted Echoes, or tape a note on the device itself.
- Contact Contact Echo360 technical support if if any of the displays is faulty. We will work with you to detect and correct the specific factor.
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If Display is Not Captured
This issue arises arises only with with the EchoSystem SafeCapture HD and occurs when an Instructor is using a laptop with both VGA and HDMI output ports. Specifically, this is a known issue with the Dell Latitude E6430 laptop but may apply to other models.
Problem: If If you connect the laptop to the SafeCapture HD (on Primary Display) via a VGA→DVI-A cable, the laptop will begin to output on the digital port and not the VGA / Analog port. This causes a loss of capture.
Solution: Customers Customers using laptops with both analog and digital video outputs should connect to the SafeCapture HD via HDMI (digital), which should output as expected.
While we have not yet identified other laptops with this issue, we presume the problem is not limited to the E6430. Our hypothesis is that newer laptops with both analog and digital video outputs may exhibit this problem. If you identify other laptops with this behavior, please contact contact Echo360 support and and let us know.
If Content Is Distorted
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If Content Has "Curtains"
This issue arises arises only when when you have specified the widescreen aspect ratio. See See When Using the Widescreen Aspect Ratio on the Display Input.