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- The Echo360 PRO (also called the PRO, the third generation capture appliance) was placed into service in December 2015. It is in active production. See Echo360 PRO Product Specifications for more details.
- The EchoSystem SafeCapture HD (also called the SafeCapture HD, the second generation capture appliance) was placed into service in June 2011. It is no longer in production. See EchoSystem SafeCapture HD Product Specifications for more details.
The
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The generic term "capture appliance" refers to either or both appliances.
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- Run some test displays on the laptop and any other devices (notebooks, document cameras) that might be used. Use a range of signal resolutions and configurations.
- For the SafeCapture HD appliance, if your VGA signal does not appear, ensure your VGA to DVI adapter type is DVI-I.
- If you are using a Distribution Amplifier (DA), ensure the input and output resolutions are correct.
- Ensure that the devices remain at their optimal settings. You might want to demonstrate good and bad settings to Instructors, show distorted Echoes, or tape a note on the device itself.
- Contact Echo360 technical support if any of the displays is faulty. We will work with you to detect and correct the specific factor.
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This issue arises only with the EchoSystem SafeCapture HD and occurs when an Instructor is using a laptop with both VGA and HDMI output ports. Specifically, this is a known issue with the Dell Latitude E6430 laptop but may apply to other models.
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While we have not yet identified other laptops with this issue, we presume the problem is not limited to the E6430. Our hypothesis is that newer laptops with both analog and digital video outputs may exhibit this problem. If you identify other laptops with this behavior, please contact Echo360 support and let us know.
If Content Is Distorted
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