EchoSystem 5.5 Service Pack 8 (5.5.2016-04-20-x) Release Notes
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Introduction
This document covers EchoSystem 5.5, Service Pack 8 (5.5.2016-04-20-x).
Services version is:
5.5.559796374
EchoSystem 5.5 Service Pack 8 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 8" when working with Echo360 Support.
New Features and Updated Support
Updated Technology Support:
- Jetty 9.3
Service Pack Installation Notes
Please do NOT install EchoSystem 5.5 Service Pack 8!
- Due to an issue that was discovered after the release of Service Pack 8 (ECHO-27178) we ask that customers upgrade directly to Service Pack 9 or 10 to avoid the possibility of all devices going offline.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 8 includes all of the features and fixes from Service Pack 7, and earlier.
Fixes Included in Service Pack 8
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-26772 | Added text to the Edit Echo page which informs the user that changing the Section for an Echo via this page will break EchoCenter Analytics for said Echo. | Echoes -> Echoes -> Edit Echo tab |
| ECHO-26759 | We have removed the ability to sort by Migration Disk Space Status as this was causing runtime exceptions. | Configuration -> Devices tab |
| ECHO-26531 | We have added the Total Duration of a Section, which is the total number of hours of content contained within the Section. | Migration -> Sections tab |
| ECHO-26300 | The Course Name column now displays only the Course Name (rather than Section Name, Course Name, and Term Name) | Migration -> Sections tab |
| ECHO-26530 | We have added a count of the total number of Echoes that have Failed to Migrate. | Migration -> Status tab |
| ECHO-26528 | Resolved an issue where Null Pointer Exceptions could occur when navigating to the Retired Devices tab of Configuration -> Devices. | Configuration -> Devices tab, Retired Devices |
| ECHO-26474 | We have changed the wording to more closely match the terms used when configuring the API Client within the active learning platform. | Echo360 active learning platform hosted service information |
| ECHO-25922 | The Edit Device page for Media Processors now recommends reviewing the configuration settings and provides a link to the Configure the Media Processor page. | Devices -> Edit Device (Media Processors only) |
| ECHO-25459 | We now handle Media Processing failures caused by scenarios where presentation.xml's are not able to be created due to Null Pointer Exceptions. | Processing |
| ECHO-25455 | In situations where Customer Support has enabled New Relic monitoring, upgrading the ESS to a 5.5 version will no longer require re-configuration. | New Relic monitoring |
| ECHO-26939 | Updated our supported browser documentation to make clear that we only support 32-bit browser versions. | Browser Support |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| ECHO-27159 | Customers who use TLS version 1.0 or 1.1 in their environments. | ESS | With the upgrade to Jetty 9.3, connections over TLS 1.0/1.1 are no longer supported. | If you need to enable these TLS versions, please contact Support for instructions. |
| ECHO-26942 | Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected). | ESS Installer | In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account. | Use the ESS Installer to create a new user instead of using an existing user. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.36.1 | ECHO-27786 | Fix for an issue where PRO devices will not come online. |
| Services 5.5.565864889 | Multiple | This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!