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Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| US-11417 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | We are working towards a permanent solution for this issue. In the meantime, please note that the times listed may not be accurate. |
| US-15491 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| US-12731 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| US-15139 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-24089 | Users attempting to 'view' audio-only captures for Sections that have Downloads disabled. | EchoCenter | In situations where users are attempting to 'view' audio-only captures they will receive the message, "This Echo is not being made available at this time.". | If you would like users to be able to 'view' audio-only captures within EchoCenter, please enable Downloads for the Section. |
| For additional information on the currently known limitations regarding ESS to ALP Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
Please contact Customer Support in order to apply a Hotfix. The following issues, listed by Hotfix number, have been addressed:
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.20 | ECHO-25210 | Fix for migrate associated functionality at the course level. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!
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