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Introduction
This document covers EchoSystem 5.5, Service Pack 3 (5.5.2016-01-07.6x).
Services version is:
5.5.551928032
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You can refer to this version as "EchoSystem 5.5 Service Pack 3" when working with Echo360 Support.
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 3.
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In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 3 includes all of the features and fixes from Service Pack 2, and earlier.
Fixes and Enhancements Included in Service Pack 3
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-25233 | Resolves a problem with expired certificates and/or certificates with mismatched hostnames that could cause all devices to lose communication with the ESS upon upgrade. | SSL |
| ECHO-24075 | Fixed an issue where upgrading to El Capitan (OS 10.11) may have caused corruption in an existing PCAP installation. Captures would work fine but were not be able to be uploaded to the ESS. | PCAP for the Mac |
| ECHO-24642 | Fixes an issue where CCAP was reporting the IP address of the computer as 127.0.0.1 (localhost). | CCAP |
| ECHO-25054 | Resolves a problem where Monitoring tasks were unable to be started except immediately after an ad hoc or scheduled capture. | Monitoring |
| ECHO-25024 | Fixes an issue where EMI of MP4 files from Flipcams was not working. | Media Import |
| ECHO-25210 | Fix to obtain File objects when using UNC paths during ESS -ALP to active learning platform content migration. | ESS -> ALP active learning platform Migration |
| Adds extra debug logging to display OAuth token details to help investigate ALP active learning platform API Capture creation 404 error response. | Logging | |
| ECHO-25111 | Fixes an issue where edits were not being processed. |
Processing of Edits |
| ECHO-25196 | ||
| ECHO-25215 |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release as well as the Known Limitations section of the Migration Guide.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message: This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
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ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| US-11417 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | We are working towards a permanent solution for this issue. In the meantime, please note that the times listed may not be accurate. |
| US-15491 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| US-12731 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| US-15139 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-24089 | Users attempting to 'view' audio-only captures for Sections that have Downloads disabled. | EchoCenter | In situations where users are attempting to 'view' audio-only captures they will receive the message, "This Echo is not being made available at this time.". | If you would like users to be able to 'view' audio-only captures within EchoCenter, please enable Downloads for the Section. |
| For additional information on the currently known limitations regarding ESS to ALP active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
Please contact Customer Support in order to apply a Hotfix. The following issuesThe following Hotfixes, Services fixes and Client Installers, listed by Hotfix number, have been addressed: are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description | ||||
|---|---|---|---|---|---|---|
| 5.5.20.1 | ECHO-25210 | Fix for migrate associated functionality at the course level. | ||||
| 5.5.20.2 | ECHO-25427 | Resolves an issue where traditional publishing methods (anything not LTI) were broken after upgrading to 5.5
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| 5.5.20.3 | ECHO-25131 | Content migration workflow improvements. | ||||
| 5.5.20.4 | ECHO-25472 | Fixes an issue where the Source column was blank on the Monitor -> Summary tab while the capture was in progress. | ||||
| 5.5.24.1 | ECHO-25583 | Fix to enforce the maxEncodingHeight for 1080p profiles remaining at 1088. This resolves the issue where, in situations where users were attempting to capture at 1080p, but had not correctly configured the room/device, captures would fail. | ||||
| Services 5.5.553348785 | ECHO-25313 | Resolves an issue where ESS media edits were not carrying over to the active learning platform. | ||||
| Personal Capture For Mac 5.5.554010256 | ECHO-25439 | Fixes a problem where PCAP for the Mac was not saving the server name when closing/relaunching the application. |
| Info |
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Please be aware that the most current Hotfix will also contain all of the previous Hotfixes. I.E., Hotfix 5.5.20.4 also contains the fixes from 5.5.20.1 through 5.5.20.3. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!