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Panel
titleWhat does the status mean?
borderStylesolid

Overdue:

For both the Capture Status and the Log Upload Status.  This means that the device is not in communication with the ESS.

Expand
titleWhat do I do if my device is Overdue?

Here are some basic troubleshooting steps in escalating order for an Overdue device:

1. Make sure the device is plugged in and powered on.

2. Make sure the device has an ethernet connection and, if the device is an SCHD, that the ESS Comm light is green. If the device is a PRO, make sure that the Front Panel displays a connected icon:

About the LEDs on the EchoSystem SafeCapture HD

Echo360 PRO Status Screen

3. Once those basics have been confirmed, FAT32 format a blank USB drive and place it into the USB port on the device.

4. Wait a couple of minutes and then remove the USB drive from the device.

5. Check the USB drive for any writeback files.

-If there are no writeback files, proceed to step 8

6. Make sure that the IP address assigned to the device (from the writeback files) is valid.

7. From the Configuration -> Devices -> Device details page download the Device Configuration File and feed it back to the device in question.

8. Do a device reset:

How to reset an appliance back to factory defaultsReset an Appliance to Factory Defaults

If the device reset is unsuccessful, please contact Technical Support.

Error:

Capture Status: this means that the last capture on the device ended in an error. Please note that this status is displayed only for a short time immediately after the capture ends in an Error state.

Log Upload Status: this means that something is preventing the device from uploading logs to the server.  Please contact Technical Support.

Idle:

Capture Status: this means that the device is not currently Active or in use.

Log Upload Status: this means that the device is not currently uploading logs.

Active:

Capture Status: this means that the is currently capturing.

Log Upload Status: this means that the device is currently uploading its logs.

N/A:

This means that the device in question is not capable of capturing because it is a Media Processor.

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