Overview
Occasionally, you may be asked by Customer Support to perform a Device Reset, most likely for troubleshooting purposes (due to a device becoming Overdue, failing to upgrade, etc.). If this is the case, please follow the procedure outlined below.
Procedure
| Warning |
|---|
This reset process will erase any recordings currently on the appliance, so be sure to upload any captures to the ESS that you'd like to keep. |
The procedure differs depending on what type of device you have. The Echo360 PRO can be reset via the Front Panel of the device, while the SafeCapture HD and the Capture Appliance need to have a reset file applied manually.
...