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Introduction
This document covers EchoSystem 5.5, Service Pack 9 (5.5.2016-05-10-x).
Services version is:
5.5.559796374
EchoSystem 5.5 Service Pack 9 is an update to the release of EchoSystem version 5.5 and implements changes to our supported upgrade path. There was an issue with upgrades from ESS version 5.4 to 5.5 SP8 resulting in devices falling offline. We have removed 5.5SP8 and replaced it with 5.5SP9, which ensures that a system must be on 5.5 already prior to performing an upgrade.
You can refer to this version as "EchoSystem 5.5 Service Pack 9" when working with Echo360 Support.
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 9.
- Run the EchoSystem 5.5 Service Pack 9 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 9 enforces changes that have been made to the EchoSystem upgrade path. We have implemented these changes to ensure that the security enhancements made to our classroom devices over time are applied appropriately.
- If you have already upgraded to EchoSystem 5.5, please use the following guide:
- 5.5 GA through 5.5 SP7: Please be sure you are using this latest Service Pack version of the installer.
- 5.5 SP8: No action or upgrade is necessary.
- If you are installing or newly upgrading to EchoSystem 5.5 from a previous version, please use the following guide:
- 5.4 GA through 5.4 SP4: Please upgrade to EchoSystem 5.4 SP6 first, then follow the path below.
- 5.4 SP5 through 5.4 SP8: Please upgrade to EchoSystem 5.5 SP7 first, and then use this latest Service Pack version of the installer.
- 5.4 GA through 5.4 SP4: Please upgrade to EchoSystem 5.4 SP6 first, then follow the path below.
If you have any questions or concerns about upgrading, feel free to contact Echo360 Support!
When upgrading you are, as always, strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 9 includes all of the features and fixes from Service Pack 8, and earlier.
Included in Service Pack 9
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-27178 | Service Pack 9 ensures that the ESS is already on a version of 5.5 prior to upgrade. | ESS Installer |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-27159 | Customers who use TLS version 1.0 or 1.1 in their environments. | ESS | With the upgrade to Jetty 9.3 in Service Pack 8, connections over TLS 1.0/1.1 are no longer supported. | If you need to enable these TLS versions, please contact Support for instructions. |
| ECHO-27274 | Classroom Capture users. | CCAP | Please be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict. | If you encounter this issue, please choose one of the options below:
|
| ECHO-26942 | Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected). | ESS Installer | In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account. | Use the ESS Installer to create a new user instead of using an existing user. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.37.1 | ECHO-27786 | Fix for an issue where PRO devices will not come online. |
| 5.5.37.2 | ECHO-27575 | Fix for an issue where CSV imported schedules may not fully propagate to devices. |
| Services 5.5.565864889 | Multiple | This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!