In this section: |
It is nearly impossible for Echo360 to replicate all possible variants of the many environmental conditions in our customer networks. Instead, we develop and test our products in a reasonable subset of core environments (focusing on primary industry standards) and share that information with you, our customers. We want you to understand what we have tested, and to understand the risks associated with deviation from those tested environments.
To ensure operational effectiveness, every attempt should be made by Echo360 customers to comply with the environmental standards contained herein. Echo360 understands that our customers are faced with many factors when choosing IT infrastructure and respects the business decisions of our audience. The intent here is not to forcibly drive those business decisions, but instead to establish a framework within which risk is understood. Should a customer decide to deviate from the aforementioned standards, it is agreed that the customer assumes the operational risk and at some point, Echo360 might not be able to resolve a reported technical problem.
As a general rule, Echo360 supports the currently released version of the EchoSystem Server (ESS) along with the previous version.
All of the supported technology information shown on this page applies to new and existing customers.
The following table lists the operating systems supported for the installation of the ESS, Media Processor, as well as Classroom Capture and Personal Capture.
This product... | Is supported on these operating systems... |
---|---|
ESS | Windows:
Linux:
|
Media Processor | Windows:
Linux:
|
Personal Capture for Windows or Classroom Capture | Windows: Either Personal Capture or Classroom Capture.
NOTES:
For additional information on supported cameras and input devices, Supported Cameras and Input Devices for Capture |
Personal Capture for Mac
| Macintosh: Mac OS X 10.9+ (Mavericks) NOTES:
For additional support information, see System Requirements for Personal Capture Mac For additional information on supported cameras and input devices, Supported Cameras and Input Devices for Capture |
The following table lists the supported third-party components.
Database clustering is not supported and Echo360 does not perform QA regression testing in a clustered environment. You can use clustering by tweaking the Hibernate configuration, however, the issue is that upgrading on a clustered environment is blocked by the installer. This will limit the ability to upgrade without the assistance of professional services. |
Technology | Version | Comments |
---|---|---|
Database servers | MySQL Community/Enterprise 5.5-5.7, 32/64 bit |
|
– | Microsoft SQL Server 2008-2014 - Standard or Enterprise (MS and Linux platforms) | SQL Server Authentication is the only authentication mode supported.
|
Web servers | Jetty | – |
– | Microsoft IIS 7 | May require server configuration file change if using the chat feature of live webcasting. See External Web Server Configuration for Live Chat. |
– | Microsoft IIS 6 | May require server configuration file change if using the chat feature of live webcasting. See External Web Server Configuration for Live Chat. |
– | Apache | May require server configuration file change if using the chat feature of live webcasting. See External Web Server Configuration for Live Chat. |
Streaming Servers | Wowza Media Server (Wowza) v3.5, 3.6 and 4.0-4.5 | New customers should refer to Configure the Flash Media Streaming Server and Configure an External Wowza Media Server. Existing customers using an Internal configuration of Wowza can continue to do so. However, these Customers are strongly encouraged to upgrade to Wowza v4 and convert to an External Wowza server. |
– | Adobe Flash Media Streaming Server | New customers should refer to Configure the Flash Media Streaming Server and Configure an External Adobe Media Server. |
Our general goal is to support the latest major version of 4 widely used browsers for each platform (Windows, Mac, or Linux) at the time of initial deployment, as shown below.
Operating System | Internet Explorer 11 | Firefox 47+ | Chrome 51+ | Safari 9.1+ |
---|---|---|---|---|
Windows 7 and 8.1 | Supported | Supported | Supported | Not Supported |
Mac OS X 10.9 | NotSupported | Supported | Supported | Supported |
Linux Red Hat 6 | NotSupported | Supported | Not Supported | Not Supported |
We develop using industry standards so other browsers may work, but we do not fully test or support them. We also understand that on-going updates in browsers and integrated components (Java, Flash) may introduce issues. We will respond to these issues in later releases.
Variable speed playback (VSP) is supported by newer browsers that adhere to the HTML5 standard, as shown below.
VSP is supported only for Audio/Display (A/D) and Audio/Display/Display (A/D/D) inputs. Video input is not supported. An asterisk (*) indicates that the browser is not supported or has not been tested by Echo360. A double asterisk (**) indicates that the operating system does not support the feature.
Operating System | Internet Explorer 11 | Firefox 47+ | Chrome 51+ | Safari 9.1+ |
---|---|---|---|---|
Windows 7 | Supported | Supported | Supported | Not Supported |
Mac OS X 10.9 | Not Supported | Not Supported** | Supported | Supported |
Linux Red Hat 6 | Not Supported | Not Supported* | Not Supported* | Not Supported |
The EchoCenter is supported on the mobile platforms listed below.
Platform | Comments |
---|---|
Apple iOS 6+ | Fully supported on iPad and iPhone |
Google Android 4.1-4.3 | Fully supported on Default browser and Chrome browser |
The EchoPlayer is supported on the mobile platforms listed below.
Platform | Comments | Live Streaming |
---|---|---|
Apple iOS 6+ (iPod Touch, iPhone and iPad) | Uses HTML5 and HTTP Streaming | Yes |
Google Android versions through 3.0 (Honeycomb). Supports phones and tablets. | Default browser is the best experience. Requires Flash with true Streaming. | no |
Google Android versions 4.0+. Supports phones and tablets. | Default browser or Chrome is the best experience. Uses HTML5 and HTTPPseudo-streaming. | no |
Amazon Kindle Fire HD and newer | Default Amazon Silk Browser. Uses HTML5 and HTTPPseudo-streaming. | no |
The hardware recommendations listed below are designed to serve a basic initial server deployment scenario, with modest growth:
These requirements are provided for the EchoSystem Server and the EchoSystem Media Processor, for additional information, please see Server Requirements. Refer directly to vendor documentation for supporting server hardware recommendations.
4 Physical Core CPUs or 4 virtual CPUs (see note below)
8GB RAM
80GB HDD minimum, providing space for the OS, the ESS application, plus additional storage for content (200 GB or more is recommended)
4 Physical Core CPUs or 4 virtual CPUs
8GB RAM
160GB HDD minimum, providing space for the OS, the application, and data (200GB or more recommended)
With respect to Media Processor recommendations, here are a few things to keep in mind:
For a large production system, calculate space based on 40GB per CPU core. In addition, if the media processor server contains 8 cores or more, we strongly suggest that you specify the data directory to be 2 or more RAID 0 SAS drives. The reason is that without the RAID, the disk I/O for the processing becomes a bottleneck, wasting the additional core processing capability. Using a RAID for data also allows you to plan for future growth and to scale the system appropriately.
EchoSystem has a built-in file transfer capability using either SFTP with blowfish encryption or SFTP without encryption. You can also use a file transfer server with any of the following protocols:
See the Tools and Formats Supported section of the Import Other Media for Academic Staff page.
The following table lists the currently tested and supported combination audio and video file types.
Tool | Video File Format | Video Codec | Audio Codec |
---|---|---|---|
Camtasia Studio 7 (PC) | AVI | CVID, TSCC | PCM |
– | FLV | VP6F | MP3 |
– | M4V | H.264 | AAC |
– | MP4 | H.264, AVC1 | AAC |
– | MOV | H.264, MPEG-4 (mp4v), DV | AAC, MPEG-4 (mp4a) |
– | WMV | WMV9 | WMA |
Apple QuickTime | MOV | H.264, MPEG-4 | AAC |
– | MP4 | H.264, MPEG-4 | AAC |
– | M4V | H.264 | AAC |
Apple iMovie | M4V | H.264 | AAC |
Adobe Premier | AVI | DV | PCM |
– | MOV | H.264, CVID | AAC, PCM |
Microsoft Expression Studio 4 | WMV | WMV9, VC1 | WMA9 |
Flip Video - Mino HD | MP4 | H.264 | AAC |
LogitechWeb CamSoftware (PC) | WMV | WMV2 | WMA2 |
Cam Studio (PC) | AVI | CVID | PCM |