EchoSystem 5.5 Service Pack 5 (5.5.2016-03-15.x) Release Notes
- Hannah Petty
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Introduction
This document covers EchoSystem 5.5, Service Pack 5 (5.5.2016-03-15.x).
Services version is:
5.5.557444061
EchoSystem 5.5 Service Pack 5 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 5" when working with Echo360 Support.
New Features and Updated Support
Updated Technology Support:
- Wowza 4.4
- Updated our Supported Cameras and Input Devices list
- Updated our Media Processor Configuration recommendations
- Updated our Personal Capture for the Mac firewall documentation here
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 5.
- Run the EchoSystem 5.5 Service Pack 5 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 5 provides important fixes to EchoSystem 5.5. Please note the following:
- If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
- If you are installing or newly upgrading to EchoSystem 5.5, be sure you are using this latest Service Pack version of the installer.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 5 includes all of the features and fixes from Service Pack 4, and earlier.
Fixes and Enhancements Included in Service Pack 5
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-26059 | Reduced storage requirements for saved and failed tasks. | ESS -> active learning platform Migration |
| ECHO-26047 | We now manage migration thread count to prevent failures. | ESS -> active learning platform Migration |
| Multiple | New fields have been added to the 'Time Taken' fields on the Migration -> Summary tab. | ESS -> active learning platform Migration |
| ECHO-25616 | Fixed an issue where Migration could stall when using External FTP. | ESS -> active learning platform Migration |
| ECHO-25920 | The Configuration -> Devices tab of the ESS will now display a Migration Disk Space Status for Media Processors | ESS -> active learning platform Migration |
| ECHO-24270 | The Migration process will now create a new user and associate any orphaned captures with that new user in order to allow for migration. For more details, please see the Migration Guide. | ESS -> active learning platform Migration |
| ECHO-26365 | Live only captures (which are not able to be migrated) will no longer be counted towards the Total count of Echoes Errored out on the Migration -> Section tab. | ESS -> active learning platform Migration |
| ECHO-26126 | Enhancements have been made to ensure that if configuration fails for one of the ARM processors in an SCHD, the device will now reboot itself. | SCHD |
| ECHO-25018 | Enhancements have been put in place so that SCHDs will now attempt retry/restart Captures that failed due to an unknown error. | SCHD |
| ECHO-25809 | Any default or custom Product Groups that are enabled for the SCHD will also be enabled for the PRO on upgrade to this Service Pack. | PRO, Product Groups |
| ECHO-25710 | Resolves an issue where files greater than 2GB were not being uploaded to the server when using the Echo360 PRO. This fix also removes the 'Copy Media to USB' option from the PRO front panel. This is a not yet implemented feature that was erroneously exposed. | PRO |
| ECHO-25584 | Users can now create 1080p captures with Personal Capture. | PCAP |
| ECHO-26331 | Fix to prevent PCAP from interfering with system files. | PCAP |
| ECHO-25497 | Fixes an issue where processing was failing for some high-resolution inputs. | PCAP (Mac) |
| ECHO-24719 | The location has changed for Personal Capture for the Mac logs. It is now: ~/Library/Logs/Echo360/Personal Capture/logs/ | PCAP (Mac) |
| ECHO-11327 | Resolves an issue where users who are associated with multiple Sections could not log into PCAP or CCAP due to timeouts. | PCAP, CCAP |
| ECHO-25592 | When attempting to add a Non-LTI based Publisher to the Configuration -> Publishers tab of the ESS, the selection list will now show "Deprecated" next to the no longer supported publishers. | Configuration -> Publishers tab |
| ECHO-25472 | Resolves an issue where the Source legend was blank during a Capture. | Monitor -> Summary tab |
| ECHO-6529 | Users who are assigned to the Scheduler role now have access to information on the Monitor -> Personal Capture tab. | Monitor -> Personal Capture tab |
| ECHO-25583 | Resolved a problem where 1080p captures were being tasked to capture at an incorrect resolution (when using the Standard aspect ratio) which potentially resulted in failed captures. | 1080p Product Groups |
| ECHO-25551 | Resolved an alignment issue within the UI when looking at the People and Section Roles for a particular Section. | Section Details |
| ECHO-26055 | Fixes an issue with adding multiple EchoCenter publishers to a section via API. | Publishing, API |
| ECHO-25658 | Fixes an issue where some EchoCenter pages would not load after upgrading to this Service Pack. | EchoCenter |
| ECHO-25368 | Resolves an issue where the ESS was sending erroneous storage alerts. | Alerts |
| ECHO-6641 | Resolves an issue where Child Organization Instructors had improper access to Parent Organization Terms when attempting to Import External Media. | EMI |
| ECHO-25807 | We now manage SWF Chunker thread count to prevent failures. | Processing |
| ECHO-26048 | We now manage the Heatseeker thread count to prevent failures. | Processing |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
5.5.27.1 | ECHO-26423 | Fix for arithmetic overflow error when accessing the migration tab. |
| 5.5.27.2 | ECHO-26554 | Fix for content migrations failing due to users not migrating properly. |
| Services 5.5.559796374 | ECHO-26135 ECHO-26499 ECHO-26289 ECHO-26294 |
|
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!