EchoSystem 5.5 Service Pack 5 (5.5.2016-03-15.x) Release Notes

ECHO-26059

Reduced storage requirements for saved and failed tasks.

ESS -> active learning platform Migration

ECHO-26047

We now manage migration thread count to prevent failures.

ESS -> active learning platform Migration

Multiple

New fields have been added to the 'Time Taken' fields on the Migration -> Summary tab.

ESS -> active learning platform Migration

ECHO-25616

Fixed an issue where Migration could stall when using External FTP.

ESS -> active learning platform Migration

ECHO-25920

The Configuration -> Devices tab of the ESS will now display a Migration Disk Space Status for Media Processors

ESS -> active learning platform Migration

ECHO-24270

The Migration process will now create a new user and associate any orphaned captures with that new user in order to allow for migration. For more details, please see the Migration Guide.

ESS -> active learning platform Migration

ECHO-26365

Live only captures (which are not able to be migrated) will no longer be counted towards the Total count of Echoes Errored out on the Migration -> Section tab.

ESS -> active learning platform Migration

ECHO-26126

Enhancements have been made to ensure that if configuration fails for one of the ARM processors in an SCHD, the device will now reboot itself.

SCHD

ECHO-25018

Enhancements have been put in place so that SCHDs will now attempt retry/restart Captures that failed due to an unknown error.

SCHD

ECHO-25809

Any default or custom Product Groups that are enabled for the SCHD will also be enabled for the PRO on upgrade to this Service Pack.

PRO, Product Groups

ECHO-25710

Resolves an issue where files greater than 2GB were not being uploaded to the server when using the Echo360 PRO.

This fix also removes the 'Copy Media to USB' option from the PRO front panel. This is a not yet implemented feature that was erroneously exposed.

PRO

ECHO-25584

Users can now create 1080p captures with Personal Capture.

PCAP

ECHO-26331

Fix to prevent PCAP from interfering with system files.

PCAP

ECHO-25497

Fixes an issue where processing was failing for some high-resolution inputs.

PCAP (Mac)

ECHO-24719

The location has changed for Personal Capture for the Mac logs. It is now:

~/Library/Logs/Echo360/Personal Capture/logs/

PCAP (Mac)

ECHO-11327

Resolves an issue where users who are associated with multiple Sections could not log into PCAP or CCAP due to timeouts.

PCAP, CCAP

ECHO-25592

When attempting to add a Non-LTI based Publisher to the Configuration -> Publishers tab of the ESS, the selection list will now show "Deprecated" next to the no longer supported publishers.

Configuration -> Publishers tab

ECHO-25472

Resolves an issue where the Source legend was blank during a Capture.

Monitor -> Summary tab

ECHO-6529

Users who are assigned to the Scheduler role now have access to information on the Monitor -> Personal Capture tab.

Monitor -> Personal Capture tab

ECHO-25583

Resolved a problem where 1080p captures were being tasked to capture at an incorrect resolution (when using the Standard aspect ratio) which potentially resulted in failed captures.

1080p Product Groups

ECHO-25551

Resolved an alignment issue within the UI when looking at the People and Section Roles for a particular Section.

Section Details

ECHO-26055

Fixes an issue with adding multiple EchoCenter publishers to a section via API.

Publishing, API

ECHO-25658

Fixes an issue where some EchoCenter pages would not load after upgrading to this Service Pack.

EchoCenter

ECHO-25368

Resolves an issue where the ESS was sending erroneous storage alerts.

Alerts

ECHO-6641

Resolves an issue where Child Organization Instructors had improper access to Parent Organization Terms when attempting to Import External Media.

EMI

ECHO-25807

We now manage SWF Chunker thread count to prevent failures.

Processing

ECHO-26048

We now manage the Heatseeker thread count to prevent failures.

Processing

ECHO-29315

Users and Students attempting to play Downloaded Echoes.

Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

Open

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

• Download the flash player from https://fpdownload.macromedia.com/pub/labs/flashruntimes/flashplayer/flashplayer_24_sa.exe.

• Launch the flash player.

• Choose File -> Open. Browse to the downloaded zip file and select echo_desktop.swf.

• Select OK and the playback should start playing.

ECHO-29886

Customers attempting to update user accounts via CSV upload.

Email addresses and CSVimports

Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.

Use the ESS UI to edit the email address for the user in question instead.

ECHO-6600

Users relying on accurate information for elapsed processing times.

ESS Monitor > Summary Page

In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

ECHO-5487

Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1

Ad Hoc Web Interface

In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

• In Internet Explorer, open Tools > Internet Options > Security dialog

• Select Trusted Sites then add this site to the trusted sites zone

• Click Close then OK and reload the page

• The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

ECHO-12172

Users planning on upgrading their ESS to this version.

EchoPlayer

After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

ECHO-5917

Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).

Classroom Capture

In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.

Please follow the documented workaround here under Remote Desktop Control.

ECHO-7792

Users who are planning on upgrading their ESS version and are using LDAP.

LDAP

The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.

Please contact Support for assistance with this issue.

5.5.27.1

ECHO-26423

Fix for arithmetic overflow error when accessing the migration tab.

5.5.27.2

ECHO-26554

Fix for content migrations failing due to users not migrating properly.

5.5.27.2 README.txt

Services 5.5.559796374

ECHO-26135

ECHO-26499

ECHO-26289

ECHO-26294

• Fix for an issue where echoes made and edited with Personal Capture for Windows became out of sync.

• Added more Migration logging and metadata for troubleshooting purposes.

• Added more Classroom Capture logging surrounding devices being plugged in or unplugged during a capture.

• If Classroom Capture fails with a particular error code (0xC00D36B4), we now attempt to restart the capture instead of failing it outright.

Services 5.5.559796374 README.txt