EchoSystem 5.5 Service Pack 16 (5.5.2017-3-27.x) Release Notes
- Hannah Petty
- Former user (Deleted)
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Introduction
This document covers EchoSystem 5.5, Service Pack 16 (5.5.2017-3-27.x).
Services version is:
5.5.590324259
EchoSystem 5.5 Service Pack 16 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixes Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 16" when working with Echo360 Support.
New Features and Updated Support
New ESS to Echo360 active learning platform Migration Updates! See the Migration Guide, as well as the fixes listed below for further details.
- Improved storage management during Migration transcoding.
Improved garbage media processor collection during Migration transcoding.
- Updated and improved logging surrounding Migration.
- Optimized migration in the case that the System Settings have been configured so that the content and flash folders point to the same location.
- Updated the logic behind calculating several of the Summary Statuses on the Migration Tab overview to make them more accurate.
- Enhanced Section metadata Migration.
Updated Documentation:
- We have not fully tested Windows 10 for use with the ESS, and therefore cannot add this to our documentation as being compliant. Windows 10 support is, however, currently available on the Echo360 active learning platform. All of the following documentation has been updated:
- Added more specific instructions for setting the ulimit on a linux media processor here: Additional Media Processor Configuration.
Stereo Audio
As a result of a fix that was implemented in Service Pack 13 (ECHO-29109), audio is now being processed in Stereo. If your Rooms are currently configured for mono audio, Echoes created will have a single stereo audio stream (audio playback only in one ear). We recommend that any rooms currently configured to capture mono audio should be rewired to capture stereo audio.
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 16.
- Review the Upgrade Instructions.
- Run the EchoSystem 5.5 Service Pack 16 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 16 provides important fixes to EchoSystem 5.5. Please note the following:
- If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
- If you are installing or newly upgrading to EchoSystem 5.5, contact Support with any questions about the supported upgrade path.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 16 includes all of the features and fixes from Service Pack 15, and earlier.
Legacy Feature reminder
Please keep in mind, when performing upgrades, that the following items are no longer supported. This means that there is no more technical support, software patches, security updates or other development updates and that EchoSystem releases are not tested for compatibility with these items. We cannot guarantee that they will continue to work after upgrading your ESS.
- LMS Building Blocks (or anything other than LTI-based Publishing)
- EchoSystem Capture Appliance
- Lecture Tools
Fixes Included in Service Pack 16
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
ECHO-31400 | Eliminates one possible cause of "Failed to move" failure and uses a more robust method of moving files. | ESS -> Echo360 active learning platform Migration |
ECHO-31471 | Resolved a problem where migration conversion could fail with NullPointerException as a downstream effect of edit proxies being included among the files to be converted when ESS streaming-served and web-served media are in the same directory. | ESS -> Echo360 active learning platform Migration |
ECHO-31434 | Resolved an issue where in some cases the migration conversion of a dual graphics Mac PCAP was missing audio in one of the videos in the active learning platform. | ESS -> Echo360 active learning platform Migration |
ECHO-31507 | Resolved an issue where Migration could potentially fail with a NumberFormatException if the media processor had the wrong locale. | ESS -> Echo360 active learning platform Migration |
| ECHO-31402 | The number of Sections currently Processing will now display correctly based on the View Count set. | Migration -> Status tab |
| ECHO-30975 | Resolved an issue where the Echo360 PRO could potentially lose audio/video synchronization when being controlled by an Extron switch/amplifier. | Echo360 PRO |
| ECHO-28258 | The Source Status for Audio Signal Not Present is now appearing on the Monitor -> Summary tab correctly. | Echo360 PRO, Monitor -> Summary tab |
| ECHO-31372 | The One-Touch Profile product groups available for selection on the Echo360 PRO now accurately reflect the products the device is licensed for. | Echo360 PRO One-Touch Profile Product Group selection |
| ECHO-5982 | The number of users associated with a Child Organization will now appear accurately for the Administrator of that Child Organization (did not affect Parent Org. Admins or System Admins). | Configuration -> Users tab (when in a Child Organization Administrator user role) |
| ECHO-31601 | Resolved an issue where, in very rare scenarios, interrupted captures could result in the first segment of the capture being overwritten, rendering it unrecoverable. | Classroom Devices |
| ECHO-31578 | Active Device Status now accurately updates to Overdue after disconnection. | Configuration -> Devices tab |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-31238 | Customers running an external web server with an SHA-1 certificate will see an error in Chrome 56x and higher. | Content access over an SHA-1 cert. | Google has removed support for SSL/TLS certificates signed with the SHA-1 cryptographic hash algorithm as of Chrome version 56, which was released in January 2017. | If you need a temporary workaround you can go to the webserver's URL and click the "Advanced" tab to "Proceed to {web server address (unsafe)" you can get Chrome to allow you to fetch videos. For a permanent solution, get an SHA-2 cert for your external web server. |
| ECHO-11071, ECHO-29315, ECHO-30979 | Users and Students attempting to play Downloaded Echoes (where the Echoes no longer have the raw media). | Downloaded content | Users attempting to playback a downloaded Echo may see one of the following error messages due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser:
| In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| ECHO-27778 | Customers utilizing the API to create new Users. | User creation via the API | The documentation lists the 'display-name' as a required field, however, you can currently create new users without including the 'display-name' in the .xml. | Ensure that you include the 'display-name' in the .xml when attempting to create a new user via the API. |
| ECHO-27274 | Classroom Capture users. | CCAP | Please be aware that if your Institution has upgraded from 5.4 SP6 to a 5.5 version, Classroom Capture may not be able to upgrade automatically (by clicking on the link within the application) due to a library conflict. | If you encounter this issue, please choose one of the options below:
|
| ECHO-26942 | Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected). | ESS Installer | In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account. | Use the ESS Installer to create a new user instead of using an existing user. |
| ECHO-6600 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| ECHO-5487 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| ECHO-12172 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| ECHO-5917 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| ECHO-7792 | Users who are planning on upgrading their ESS version and are using LDAP. | LDAP | The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS. | Please contact Support for assistance with this issue. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes, and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.69.6 |
| Fix for multiple, migration-related issues. See the 5.5.69.6-README.txt for further details. |
| Services 5.5.595718452 |
| Fix for multiple, migration-related issues. See the Services 5.5.595718452-README.txt for further details. |
| EchoSystem Personal Capture For Windows 5.5.595112753 |
| Fix for an issue where captures created with Windows PCAP could become stuck in a Queued status. |
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!