EchoSystem 5.5 Service Pack 7 (5.5.2016-04-07.x) Release Notes

ECHO-26135

Resolves a problem where captures created with Personal Capture for Windows became out of sync after editing.

PCAP for Windows

ECHO-26736

Resolves a problem where captures made with Personal Capture for Mac could become stuck in a "Transcode Pending" state when attempting to upload

PCAP for Mac

ECHO-26747

Fix for a problem where Users were allowed to flag Sections that still had Active Schedules for Migration, which could have resulted in failed or missing captures.

Schedules

ECHO-26554

Resolves an issue where Users were not automatically being migrated along with their assigned Sections.

ESS -> Echo360 active learning platform Migration

ECHO-26485

Fix for an issue where some customers were receiving an OGNL exception when attempting to access the Migration tab.

Migration tab

ECHO-29315

Users and Students attempting to play Downloaded Echoes.

Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

Open

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

• Download the flash player from https://fpdownload.macromedia.com/pub/labs/flashruntimes/flashplayer/flashplayer_24_sa.exe.

• Launch the flash player.

• Choose File -> Open. Browse to the downloaded zip file and select echo_desktop.swf.

• Select OK and the playback should start playing.

ECHO-29886

Customers attempting to update user accounts via CSV upload.

Email addresses and CSVimports

Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.

Use the ESS UI to edit the email address for the user in question instead.

ECHO-6600

Users relying on accurate information for elapsed processing times.

ESS Monitor > Summary Page

In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

ECHO-5487

Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1

Ad Hoc Web Interface

In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

• In Internet Explorer, open Tools > Internet Options > Security dialog

• Select Trusted Sites then add this site to the trusted sites zone

• Click Close then OK and reload the page

• The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

ECHO-12172

Users planning on upgrading their ESS to this version.

EchoPlayer

After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

ECHO-5917

Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).

Classroom Capture

In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.

Please follow the documented workaround here under Remote Desktop Control.

ECHO-7792

Users who are planning on upgrading their ESS version and are using LDAP.

LDAP

The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.

Please contact Support for assistance with this issue.

Services 5.5.565864889

Multiple

This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt.