EchoSystem 5.5 Service Pack 7 (5.5.2016-04-07.x) Release Notes

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Introduction

This document covers EchoSystem 5.5, Service Pack 7 (5.5.2016-04-07.x).

Services version is:

5.5.559796374

EchoSystem 5.5 Service Pack 7 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 7" when working with Echo360 Support.

New Features and Updated Support

Classroom Capture enhancements:

Added logging to Classroom Capture to provide more detail about devices that are connected or disconnected during a capture.
If Classroom Capture fails with a particular error code (0xC00D36B4), we now attempt to restart the capture instead of failing it outright.

ESS to Echo360 active learning platform Migration enhancements:

Added more verbose logging surrounding transcoding and transcoding failures.
Added more metadata to media processing files in order to provide more diagnostic information.

Service Pack Installation Notes

Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 7.

Run the EchoSystem 5.5 Service Pack 7 installer.
Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
Restart the EchoSystem Server.

Service Pack 7 provides important fixes to EchoSystem 5.5. Please note the following:

If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
If you are installing or newly upgrading to EchoSystem 5.5, be sure you are using this latest Service Pack version of the installer.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 7 includes all of the features and fixes from Service Pack 6, and earlier.

Fixes Included in Service Pack 7

The following issues, listed by Issue ID, have been addressed:

Issue ID	Description	Affected Component
ECHO-26135	Resolves a problem where captures created with Personal Capture for Windows became out of sync after editing.	PCAP for Windows
ECHO-26736	Resolves a problem where captures made with Personal Capture for Mac could become stuck in a "Transcode Pending" state when attempting to upload	PCAP for Mac
ECHO-26747	Fix for a problem where Users were allowed to flag Sections that still had Active Schedules for Migration, which could have resulted in failed or missing captures.	Schedules
ECHO-26554	Resolves an issue where Users were not automatically being migrated along with their assigned Sections.	ESS -> Echo360 active learning platform Migration
ECHO-26485	Fix for an issue where some customers were receiving an OGNL exception when attempting to access the Migration tab.	Migration tab

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.

Issue ID	Who is Affected?	Affected Component	Issue Description	What to do?
ECHO-29315	Users and Students attempting to play Downloaded Echoes.	Downloaded content.	Users attempting to playback a downloaded Echo may see the following error message: This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.	In order to playback an Echo that has been downloaded, a standalone flash player is needed. Download the flash player from https://fpdownload.macromedia.com/pub/labs/flashruntimes/flashplayer/flashplayer_24_sa.exe. Launch the flash player. Choose File -> Open. Browse to the downloaded zip file and select echo_desktop.swf. Select OK and the playback should start playing.
ECHO-29886	Customers attempting to update user accounts via CSV upload.	Email addresses and CSVimports	Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.	Use the ESS UI to edit the email address for the user in question instead.
ECHO-6600	Users relying on accurate information for elapsed processing times.	ESS Monitor > Summary Page	In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.	Please note that the times listed may not be accurate.
ECHO-5487	Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1	Ad Hoc Web Interface	In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.	Please follow these steps to resolve this issue (or use Chrome or Firefox): In Internet Explorer, open Tools > Internet Options > Security dialog Select Trusted Sites then add this site to the trusted sites zone Click Close then OK and reload the page The problem should now be resolved You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11
ECHO-12172	Users planning on upgrading their ESS to this version.	EchoPlayer	After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.	If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.
ECHO-5917	Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).	Classroom Capture	In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.	Please follow the documented workaround here under Remote Desktop Control.
ECHO-7792	Users who are planning on upgrading their ESS version and are using LDAP.	LDAP	The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.	Please contact Support for assistance with this issue.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).

Hotfix Number	Issue IDs	Description
Services 5.5.565864889	Multiple	This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!