EchoSystem 5.5 Service Pack 4 (5.5.2016-02-05.x) Release Notes
- Hannah Petty
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Introduction
This document covers EchoSystem 5.5, Service Pack 4 (5.5.2016-02-05.x).
Services version is:
5.5.554612565
EchoSystem 5.5 Service Pack 4 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.
You can refer to this version as "EchoSystem 5.5 Service Pack 4" when working with Echo360 Support.
New Features and Updated Support
Updated Technology Support
- Wowza 4.3
- MySQL 5.7
Service Pack Installation Notes
Please follow the steps below when upgrading to EchoSystem 5.5 Service Pack 4.
- Run the EchoSystem 5.5 Service Pack 4 installer.
- Wait for all of your classroom devices (Classroom Capture, SafeCapture HD, PRO) to upgrade completely.
- Restart the EchoSystem Server.
Service Pack 4 provides important fixes to EchoSystem 5.5. Please note the following:
- If you have already upgraded to 5.5, you should install this Service Pack in order to address any issues encountered with this installation.
- If you are installing or newly upgrading to EchoSystem 5.5, be sure you are using this latest Service Pack version of the installer.
In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 4 includes all of the features and fixes from Service Pack 3, and earlier.
Fixes and Enhancements Included in Service Pack 4
The following issues, listed by Issue ID, have been addressed:
Issue ID | Description | Affected Component |
|---|---|---|
| ECHO-24852 | Updated the 'Time Taken' statuses to reflect the Cumulative time taken. Also added in a new average time taken status. The new statuses are now:
| ESS -> active learning platform Migration |
| ECHO-25210 | Fixes an issue where the 'Migrate Associated' functionality at the course level was not functioning properly. | ESS -> active learning platform Migration |
| ECHO-25340 | Improvements have been made to the migration process that will now allow a user to re-migrate data and/or content that had been deleted (for whatever reason) from the active learning platform. | ESS -> active learning platform Migration |
| ECHO-25228 | Resolves an issue where migration was failing if any path names had spaces in it. | ESS -> active learning platform Migration |
| ECHO-25131 | Improvements have been made to our content migration workflow. | ESS -> active learning platform Migration |
| ECHO-25313 | Resolves an issue where ESS media edits were not carrying over to the active learning platform. | ESS -> active learning platform Migration |
| ECHO-11332 | Improvements have been made so that the Migration tabs will now auto-refresh every minute to better reflect migration status. | ESS -> active learning platform Migration |
| ECHO-8449 | Fixed a UI alignment issue on the Manage Presenter Licenses page. | System -> Licensing -> Manage Presenter Licenses |
ECHO-8482 | Fixes a UI alignment issue where the full license name was not being shown on the Licensing tab. | System -> Licensing |
ECHO-7791 | Removed the 'Assign' button from the Licensing page for users who do not have licensing capabilities. See Manage Users for more information on user roles and their capabilities. | System -> Licensing |
| ECHO-24089 | Fixed an issue where users who were attempting to 'view' audio-only captures would receive the message, "This Echo is not being made available at this time.". | EchoCenter |
| ECHO-6437 | Added a scheduling conflict notification when attempting to add a schedule on the Parent Organization that conflicts with one on a Child Organization, or vice versa. | Schedules |
ECHO-11868 | Resolves a problem where selecting a Schedule via the Schedules -> Schedule tab and then selecting 'Delete Selected' was not deleting the schedule and was, instead, exporting it. | Schedules |
| ECHO-25111 | Resolves an issue where edits were failing to Process. | Editing |
| ECHO-25206 | Fixes an issue where captures could not be extended via the Front Panel of the new PRO device. | Echo360 PRO |
| ECHO-25024 | Fixes an issue where EMI of MP4 files from Flipcams was not working. | Media Import |
ECHO-23968 | Added the ability to sort echoes by the number of Aggregate views. | Echoes -> Echoes tab |
ECHO-13997 | Resolves an issue where System Errors could potentially occur when attempting to set a Section's quota limit to a large value. | Section Management |
ECHO-11090 | Fixes an issue where the new, high-quality Live Only product groups were not appearing in the Configuration -> Product Groups page. | Product Groups |
ECHO-11026 | Fixes an issue where the ESS UI could become unresponsive when attempting to add a new device. | Configuration -> Devices -> Add Device |
ECHO-8203 | Email Alerts have been improved to include the name of the publisher. | Email Alerts |
| ECHO-25427 | Resolves an issue where traditional publishing methods (anything not LTI) were broken after upgrading to 5.5 Please be aware that, though we fixed this problem, LTI is still the only currently supported publishing method. Please see LTI-Based Publishing for more information. | Publishing Building Blocks (traditional publishing methods) |
ECHO-25256 | Resolves an issue where the Hosted Services tab was not able to be accessed. | System -> Hosted Services |
| ECHO-12231 | Fixes an issue where the Hosted Services tab was not able to be localized. | System -> Hosted Services |
| ECHO-5653 | Resolves an issue where EchoCenter was incorrectly showing former presenters as active instructors. | EchoCenter |
| ECHO-10525 | Hardened our system against unauthorized 3rd party Chrome plugins that had been written to enable downloads for students even if downloads were disabled at the Section level. | EchoCenter |
| ECHO-24677 | Fixes an issue where, when viewing a capture via EchoCenter, pausing a capture prior to adjusting the playback speed (VSP) could potentially cause audio sync problems. | VSP, EchoPlayer |
| ECHO-12025 | Improvements have been made to embed codes so that the width and height are now configurable via the Section Details page in the ESS. | EchoPlayer |
| ECHO-11304 | The EchoPlayer now correctly shows the Play button when loading the player (when the video is initially paused). | EchoPlayer |
| ECHO-11290 | The ESS login page has been scaled down to display correctly when loaded in an embedded player (e.g., in your LMS). | EchoPlayer |
| ECHO-25508 | Resolves an issue where new SSO Authentication implementations were failing with 'Issuer class type invalid' errors. | SSO |
| ECHO-25486 | Fixes an issue where the hostname was not being retained in settings when closing/relaunching the application. | PCAP for the Mac |
| ECHO-25317 | Updated the Help link within the ESS UI to point to the correct documentation. | ESS |
| ECHO-25472 | Fixes an issue where the Source column was blank on the Monitor -> Summary tab while the capture was in progress. | Monitor -> Summary tab |
| ECHO-25229 | Resolves a problem where upgrading the ESS was failing if using RHEL 7.2. | Upgrade |
| ECHO-24755 | Fixes have been made to Instructor/Presenter assignments:
| Presenter Management |
| ECHO-5433 | Improved PCAP error message when attempting to publish to a term that has expired. | Personal Capture |
| ECHO-25569 | Resolves an issue where captures made with Classroom Capture, Personal Capture for Windows and Media Import were resulting in audio-only captures. | CCAP, PCAP for Windows, EMI |
| ECHO-25548 | Fixes a problem where edits were failing to process on long captures(2+ hours). | Processing of Edits |
| ECHO-10759 | Our Windows executables and DLLs (CCAP and Windows PCAP) have now been signed. This will ensure that our software will no longer be flagged as a security conflict by some antivirus utilities (specifically, Trend Micro Antivirus). | Client executables and DLLs |
| ECHO-25412 | Our EULA has been updated for 2016. | Client installers |
| ECHO-2761 | Our Copyright information has been updated for 2016. | Client installers |
Known Issues
Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.
Issue ID | Who is Affected? | Affected Component | Issue Description | What to do? |
|---|---|---|---|---|
| ECHO-29315 | Users and Students attempting to play Downloaded Echoes. | Downloaded content. | Users attempting to playback a downloaded Echo may see the following error message:
This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser. | In order to playback an Echo that has been downloaded, a standalone flash player is needed.
|
ECHO-29886 | Customers attempting to update user accounts via CSV upload. | Email addresses and CSVimports | Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import. | Use the ESS UI to edit the email address for the user in question instead. |
| US-11417 | Users relying on accurate information for elapsed processing times. | ESS Monitor > Summary Page | In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values. | Please note that the times listed may not be accurate. |
| US-15491 | Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1 | Ad Hoc Web Interface | In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load. | Please follow these steps to resolve this issue (or use Chrome or Firefox):
You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11 |
| US-12731 | Users planning on upgrading their ESS to this version. | EchoPlayer | After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade. | If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server. |
| US-15139 | Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP). | Classroom Capture | In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures. | Please follow the documented workaround here under Remote Desktop Control. |
| For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide. | ||||
Hotfixes Available
The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).
| Hotfix Number | Issue IDs | Description |
|---|---|---|
| 5.5.24.1 | ECHO-25583 | Fix to enforce the maxEncodingHeight for 1080p profiles remaining at 1088. This resolves the issue where, in situations where users were attempting to capture at 1080p but had not correctly configured the room/device, captures would fail. |
| 5.5.24.2 | ECHO-25658 | Fix for an issue where some EchoCenter pages would not load after upgrading to this Service Pack. |
| 5.5.24.3 | ECHO-26055 | Fix for an issue with adding multiple EchoCenter publishers to a section via API. |
| 5.5.24.4 | ECHO-26423 | Fix for arithmetic overflow error when accessing the migration tab. |
| Services 5.5.555595037 | ECHO-25710 | Resolves an issue where files greater than 2GB were not being uploaded to the server when using the Echo360 PRO. This fix also removes the 'Copy Media to USB' option from the PRO front panel. This is a not yet implemented feature that was erroneously exposed. |
| Services 5.5.556247003 | ECHO-25497 | Fixes an issue where processing was failing for some high-resolution inputs. |
| Services and Client Installer 5.5.557447315 | ECHO-26059 ECHO-26047 ECHO-26331 ECHO-25807 | Included fixes:
|
Please be aware that the most current Hotfix will also contain all of the previous Hotfixes.
Contacting Support
Echo360 Customer Support is always willing to help and it's easy to contact us!