EchoSystem 5.5 Service Pack 8 (5.5.2016-04-20-x) Release Notes

On this page:

Introduction

This document covers EchoSystem 5.5, Service Pack 8 (5.5.2016-04-20-x).

Services version is:

5.5.559796374

EchoSystem 5.5 Service Pack 8 is an update to the release of the EchoSystem version 5.5 and addresses the issues listed in the Fixed Included section below.

You can refer to this version as "EchoSystem 5.5 Service Pack 8" when working with Echo360 Support.

New Features and Updated Support

Updated Technology Support:

Jetty 9.3

Service Pack Installation Notes

Please do NOT install EchoSystem 5.5 Service Pack 8!

Due to an issue that was discovered after the release of Service Pack 8 (ECHO-27178) we ask that customers upgrade directly to Service Pack 9 or 10 to avoid the possibility of all devices going offline.

In addition to the fixes listed in the next section, you are strongly encouraged to read EchoSystem 5.5 Release Notes. EchoSystem 5.5 Service Pack 8 includes all of the features and fixes from Service Pack 7, and earlier.

Fixes Included in Service Pack 8

The following issues, listed by Issue ID, have been addressed:

Issue ID	Description	Affected Component
ECHO-26772	Added text to the Edit Echo page which informs the user that changing the Section for an Echo via this page will break EchoCenter Analytics for said Echo.	Echoes -> Echoes -> Edit Echo tab
ECHO-26759	We have removed the ability to sort by Migration Disk Space Status as this was causing runtime exceptions.	Configuration -> Devices tab
ECHO-26531	We have added the Total Duration of a Section, which is the total number of hours of content contained within the Section.	Migration -> Sections tab
ECHO-26300	The Course Name column now displays only the Course Name (rather than Section Name, Course Name, and Term Name)	Migration -> Sections tab
ECHO-26530	We have added a count of the total number of Echoes that have Failed to Migrate.	Migration -> Status tab
ECHO-26528	Resolved an issue where Null Pointer Exceptions could occur when navigating to the Retired Devices tab of Configuration -> Devices.	Configuration -> Devices tab, Retired Devices
ECHO-26474	We have changed the wording to more closely match the terms used when configuring the API Client within the active learning platform.	Echo360 active learning platform hosted service information
ECHO-25922	The Edit Device page for Media Processors now recommends reviewing the configuration settings and provides a link to the Configure the Media Processor page.	Devices -> Edit Device (Media Processors only)
ECHO-25459	We now handle Media Processing failures caused by scenarios where presentation.xml's are not able to be created due to Null Pointer Exceptions.	Processing
ECHO-25455	In situations where Customer Support has enabled New Relic monitoring, upgrading the ESS to a 5.5 version will no longer require re-configuration.	New Relic monitoring
ECHO-26939	Updated our supported browser documentation to make clear that we only support 32-bit browser versions.	Browser Support

Known Issues

Besides the issues listed below, you may also want to refer to the Known Issues and Workarounds listed for the original 5.5 release.

Issue ID	Who is Affected?	Affected Component	Issue Description	What to do?
ECHO-29315	Users and Students attempting to play Downloaded Echoes.	Downloaded content.	Users attempting to playback a downloaded Echo may see the following error message: This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.	In order to playback an Echo that has been downloaded, a standalone flash player is needed. Download the flash player from https://fpdownload.macromedia.com/pub/labs/flashruntimes/flashplayer/flashplayer_24_sa.exe. Launch the flash player. Choose File -> Open. Browse to the downloaded zip file and select echo_desktop.swf. Select OK and the playback should start playing.
ECHO-29886	Customers attempting to update user accounts via CSV upload.	Email addresses and CSVimports	Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.	Use the ESS UI to edit the email address for the user in question instead.
ECHO-27159	Customers who use TLS version 1.0 or 1.1 in their environments.	ESS	With the upgrade to Jetty 9.3, connections over TLS 1.0/1.1 are no longer supported.	If you need to enable these TLS versions, please contact Support for instructions.
ECHO-26942	Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected).	ESS Installer	In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account.	Use the ESS Installer to create a new user instead of using an existing user.
ECHO-6600	Users relying on accurate information for elapsed processing times.	ESS Monitor > Summary Page	In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.	Please note that the times listed may not be accurate.
ECHO-5487	Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1	Ad Hoc Web Interface	In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.	Please follow these steps to resolve this issue (or use Chrome or Firefox): In Internet Explorer, open Tools > Internet Options > Security dialog Select Trusted Sites then add this site to the trusted sites zone Click Close then OK and reload the page The problem should now be resolved You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11
ECHO-12172	Users planning on upgrading their ESS to this version.	EchoPlayer	After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.	If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.
ECHO-5917	Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).	Classroom Capture	In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.	Please follow the documented workaround here under Remote Desktop Control.
ECHO-7792	Users who are planning on upgrading their ESS version and are using LDAP.	LDAP	The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.	Please contact Support for assistance with this issue.
For additional information on the currently known limitations regarding ESS to active learning platform Migrations, please see the Known Limitations list as well as the Pre-Migration Checklist within the Migration Guide.

Hotfixes Available

The following Hotfixes, Services fixes and Client Installers, listed by number, are now available for download via anonymous FTP (username: anonymous; password: password).

Hotfix Number	Issue IDs	Description
5.5.36.1	ECHO-27786	Fix for an issue where PRO devices will not come online.
Services 5.5.565864889	Multiple	This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt.

Contacting Support

Echo360 Customer Support is always willing to help and it's easy to contact us!