Upgrade to EchoSystem 5.5

Supported Upgrade Paths

The upgrade to EchoSystem 5.5 is supported from existing 5.4 installations of Service Pack 5 and later. If your EchoSystem has not yet been upgraded to at least EchoSystem 5.4 Service Pack 5 you will need to do so before proceeding with the upgrade to EchoSystem 5.5. Upgrade instructions can be requested from Echo360 Technical Support.

You are also strongly encouraged to review the Release Notes for EchoSystem 5.5 prior to upgrading.

Upgrade Options

The process of upgrading the ESS may be handled in two ways, depending on whether you are doing an in-place upgrade or a server migration.

In-place Upgrades. The EchoSystem installation program recognizes the existing ESS release installed on the host computer, and will upgrade all of the components of the system. This is the most common upgrade option and the only one covered in this guide.
Server Migrations. This is the upgrade procedure if you are moving the EchoSystem to a new server at the same time that you upgrade the EchoSystem. If you are planning on migrating servers at the time of your upgrade, contact Echo360 Technical Support.

High-Level Procedure

Follow these phases.

Verify that you have at least 5 GB of free space on the directory/drive where the ESS application upgrade is to be performed. If you do not, the upgrade will fail.
Back up the ESS application.
Back up the database. You must do this manually; database backup is not performed as a function of installation.
Download the upgrade package from the customer portal.
Upgrade the ESS.
Upgrade Devices.

Review The Upgrade Information in the Release Notes

Review the Release Notes for EchoSystem 5.5 for important information about additional steps needed to ensure a smooth upgrade to EchoSystem 5.5.

Back up the ESS Application

The ESS application is located on the ESS file system in the installation path. The paths below assume the default base installation path.

To back up the ESS application:

Stop the ESS service and Wowza Media Server (Wowza) service or daemon. See Stop the ESS Service and Stop Wowza below.
Create a backup directory on the same or different computer.
Browse to the application directory.
Copy all directories in server to the backup location.

The default locations for the ESS are listed here. Your deployment may differ based on the paths chosen at the time of your installation.

Windows: C:\Program Files\Echo360\Server
Linux: /usr/local/echo360/server

If You Have Modified Profiles

If you have modified capture or processing profiles, contact Echo360 Technical Support for assistance.

Stop the ESS Service

Stopping the ESS service or daemon is required during the configuration process and at other times when certain system changes are made. Follow these platform-specific instructions to stop the ESS.

To stop the ESS service on Windows:

From the Windows taskbar select Start > Programs > Administrative Tools > Services.
The Services dialog box opens. Select the EchoSystem Server service.
Click Stop. The ESS service will be stopped on your local computer by the Service Control.

To stop the ESS service on Linux:

Open a terminal prompt.
From the terminal prompt, type in the stop command. The command is:
```
sudo /etc/init.d/echosystemserverd stop
```
Include the Space

Be sure to include the space between the file name and the stop command. You may be prompted to enter your password to authorize this action.
Notice the status message indicating that the service has stopped.

Stop Wowza

To stop the Wowza service on Windows:

From the Windows taskbar, select Start > Programs > Administrative Tools > Services.
The Services dialog box opens. Select the Wowza Media Server service.
Click Stop. The Wowza service stops on your local computer.

To stop the Wowza service on Linux:

Open a terminal prompt.
From the terminal prompt, type in the stop command. The command is:
```
sudo /etc/init.d/WowzaMediaServer stop
```
Notice the status message indicating that the service has stopped.