Upgrade Devices

Owned by Hannah Petty
Last updated: Sept 14, 2015Version comment
2 min read

In this section:

Registered Devices

The EchoSystem Server (ESS) automatically upgrades the Echo software (binaries) of all registered capture appliances, including Classroom Capture installations, and media processors that are on-line at the time of ESS upgrade. Upgrading to a new release also upgrades all devices to the latest revision. This ensures device compatibility with the upgraded ESS.

Devices that were unregistered, turned off, or otherwise not connected to the ESS at the time of upgrade will be automatically updated the next time they come on-line and are registered with the ESS.

If you need to upgrade devices manually, there are two methods for this:

  • Upgrade each device individually as a function of other edits or updates to the device information. 

  • Select and upgrade multiple devices at one time, using the instructions below.

Personal Capture users (see Personal Capture For Windows and Personal Capture for Mac) will provide users with notifications of an available update the first time it is used after the ESS upgrade. The user can then select whether to upgrade at that time, or the defer the update to a later time. These notifications will continue to appear upon startup of the applications until the upgrade is completed.

Manually Upgrading Capture Devices

The information in this section applies to EchoSystem capture appliances, including the EchoSystem SafeCapture HD device as well as Classroom Capture software installations.

After the ESS has been upgraded to the new version, there may be firmware updates that are required, or at least recommended, for your capture appliances.

All capture appliances that were registered with the ESS at the time of upgrade will automatically and seamlessly receive upgrades. However, all devices that were not registered at the time of upgrade, or which may have been powered off or disconnected from the ESS at that time, will have to be upgraded manually. You must register a capture device with the ESS before you can upgrade it.

If there are no other changes that need to be made to the devices except the firmware upgrades, use the steps below to upgrade these devices.

  1. Log on to the ESS and navigate to Configuration > Devices.
  2. If necessary, click the Unregistered tab to register any unregistered devices. Then click the Active tab to return to the list of registered devices.
  3. Use the checkboxes to the left of each device to select which devices must be upgraded.
  4. From the Actions drop-down list at the bottom of the tab, click Upgrade selected.
  5. Alternately, you can upgrade all Active devices by clicking the Upgrade All button at the bottom of the tab.
If you encounter any issues with upgrading your appliances, contact Echo360 Technical Support for assistance. 

Move the Media Processor

If you have a media processor running on the same server as the ESS, this an ideal time to move the media processor to another location. See Move the Media Processor to a New Location.