EchoSystem 5.5 Service Pack 8 (5.5.2016-04-20-x) Release Notes

ECHO-26772

Added text to the Edit Echo page which informs the user that changing the Section for an Echo via this page will break EchoCenter Analytics for said Echo.

Echoes -> Echoes -> Edit Echo tab

ECHO-26759

We have removed the ability to sort by Migration Disk Space Status as this was causing runtime exceptions.

Configuration -> Devices tab

ECHO-26531

We have added the Total Duration of a Section, which is the total number of hours of content contained within the Section.

Migration -> Sections tab

ECHO-26300

The Course Name column now displays only the Course Name (rather than Section Name, Course Name, and Term Name)

Migration -> Sections tab

ECHO-26530

We have added a count of the total number of Echoes that have Failed to Migrate.

Migration -> Status tab

ECHO-26528

Resolved an issue where Null Pointer Exceptions could occur when navigating to the Retired Devices tab of Configuration -> Devices.

Configuration -> Devices tab, Retired Devices

ECHO-26474

We have changed the wording to more closely match the terms used when configuring the API Client within the active learning platform.

Echo360 active learning platform hosted service information

ECHO-25922

The Edit Device page for Media Processors now recommends reviewing the configuration settings and provides a link to the Configure the Media Processor page.

Devices -> Edit Device (Media Processors only)

ECHO-25459

We now handle Media Processing failures caused by scenarios where presentation.xml's are not able to be created due to Null Pointer Exceptions.

Processing

ECHO-25455

In situations where Customer Support has enabled New Relic monitoring, upgrading the ESS to a 5.5 version will no longer require re-configuration.

New Relic monitoring

ECHO-26939

Updated our supported browser documentation to make clear that we only support 32-bit browser versions.

Browser Support

ECHO-29315

Users and Students attempting to play Downloaded Echoes.

Downloaded content.

Users attempting to playback a downloaded Echo may see the following error message:

Open

This is due to a security update in the latest flash versions, which is blocking the .xml file from loading on localhost when launched in a browser.

In order to playback an Echo that has been downloaded, a standalone flash player is needed.

• Download the flash player from https://fpdownload.macromedia.com/pub/labs/flashruntimes/flashplayer/flashplayer_24_sa.exe.

• Launch the flash player.

• Choose File -> Open. Browse to the downloaded zip file and select echo_desktop.swf.

• Select OK and the playback should start playing.

ECHO-29886

Customers attempting to update user accounts via CSV upload.

Email addresses and CSVimports

Unfortunately, email addresses associated with user accounts cannot be updated/edited via CSV import.

Use the ESS UI to edit the email address for the user in question instead.

ECHO-27159

Customers who use TLS version 1.0 or 1.1 in their environments.

ESS

With the upgrade to Jetty 9.3, connections over TLS 1.0/1.1 are no longer supported.

If you need to enable these TLS versions, please contact Support for instructions.

ECHO-26942

Customers who are doing a fresh installation of the ESS using CentOS or RHEL 7.x (customers who are upgrading their ESS are not affected).

ESS Installer

In situations where customers are doing a fresh (new) ESS Installation on CentOS or RHEL 7.x, an error occurs when attempting to use an existing user for the EchoSystem Server Admin account.

Use the ESS Installer to create a new user instead of using an existing user.

ECHO-6600

Users relying on accurate information for elapsed processing times.

ESS Monitor > Summary Page

In situations where jobs are processed back-to-back, the Elapsed column on the Monitor >Summary page will report incorrect values.

Please note that the times listed may not be accurate.

ECHO-5487

Users attempting to log in to the Ad Hoc UI through Internet Explorer 11 using Windows 8.1

Ad Hoc Web Interface

In situations when users are attempting to log in to the Ad Hoc UI via Internet Explorer 11 with instructor or admin credentials, the Ad Hoc UI will fail to load.

Please follow these steps to resolve this issue (or use Chrome or Firefox):

• In Internet Explorer, open Tools > Internet Options > Security dialog

• Select Trusted Sites then add this site to the trusted sites zone

• Click Close then OK and reload the page

• The problem should now be resolved

You can also find more detail regarding these steps under "Add or remove a site from a security zone" on the following Windows page:http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

ECHO-12172

Users planning on upgrading their ESS to this version.

EchoPlayer

After an EchoSystem Server upgrade, it's possible your EchoPlayer assets may not update properly which can impede content playback following the upgrade.

If you encounter any content playback issues, please contact Echo360 support immediately for a timely resolution. We are actively developing a fix that will prevent this problem in future releases of the EchoSystem Server.

ECHO-5917

Users attempting to monitor or use Classroom Capture via Remote Desktop Protocol (RDP).

Classroom Capture

In situations where a user logs into a Classroom Capture PC via the RDP, it's possible to overwrite the default Windows audio device. When that happens, the setting can 'stick' and potentially cause failed captures.

Please follow the documented workaround here under Remote Desktop Control.

ECHO-7792

Users who are planning on upgrading their ESS version and are using LDAP.

LDAP

The ESS does not automatically trust some customer's root CAs used with other systems in their deployment, so trust cannot be established between the ESS and the other server. LDAP servers frequently do not use certificates signed by CAs the ESS trusts natively and the certificates need to be manually reinstalled when upgrading the ESS.

Please contact Support for assistance with this issue.

5.5.36.1

ECHO-27786

Fix for an issue where PRO devices will not come online.

Services 5.5.565864889

Multiple

This services fix contains multiple fixes for processing, editing and device issues. For detailed information, please see Services 5.5.565864889-README.txt.