Delete a Device

Deleting Devices

Deleting a device removes the device and all of its associated logs and history permanently from the system. You can only delete devices that have been retired or that are unregistered. Active devices cannot be deleted.

Be advised that deleting a capture device (SafeCapture HD, Capture Appliance, or Classroom Capture) is possible, but requires that all existing captures associated with the device be deleted first. As long as you retire the device, and then delete all captures associated with the device, you should be able to delete it permanently from the system.

The below procedure assumes the device you are deleting appears in either the Unregistered or Retired tab of the Devices list.

To delete a device:

1. Navigate to Configuration > Devices.
2. Select the Retired tab or Unregistered tab.
3. Delete the device or devices.
   
   • To permanently delete only one device, hover your mouse over that device and click delete.
   • To permanently delete multiple devices, select the box to the left of each device and select Delete permanently from the Actions box at the bottom of the page.
   • In either case, a confirmation message appears.
4. Review the confirmation message. Be sure you understand the effect of deleting a device. 
5. Click Yes to confirm the deletion of the device(s).