Echo360 PRO FAQs and How-to's

• Navigate to the Inputs Menu to see what inputs are currently connected and available for use.

• Then navigate to the Recording Menu.
• Find the option that says Audio Input and select the preferred option.
• Return to the Recording Menu.
• Find the option that says Channel 1 Input and select the preferred option.
• Return to the Recording Menu.
• Find the option that says Channel 1 Input and select the preferred option.
• The selections you made should now appear on the bottom of the Status Screen.

• Make sure that your Channel inputs are configured how you'd like them. (Using either the One-Touch Profile or a Custom Profile)
• Press the Record button.
• Make sure to press the Stop button when you're done!  Otherwise, the default capture length for an ad hoc capture is 2 hours

• Navigate to the Administration Menu (if available).

• Navigate down to 'Ping' and press Enter
• Select the applicable Ping option.

• Confirm or Enter the IP address that you'd like to ping and press Enter.
• The device will then display your Ping results.

• Navigate to the Administration Menu (if available).

• Navigate down to 'Save Diagnostics Report' and press Enter.

• Insert a USB drive into the device, then select 'OK'.

The PRO also allows for the ability to recover the contents of the SSD to USB media. This is a bulk recovery process and should not be used to attempt to 'save' an individual capture to USB.

• Navigate to the Administration Menu (if available) and locate the Recover Data option

• Once you have selected Recover Data, if no USB or external drive is detected, the device will display, "Please Insert USB drive" and, "Press Home to Cancel".
• If no USB or external drive is inserted, the device will time out after 30 seconds.
• If there is not enough space on the USB or external drive, the device will display, "Insufficient space. Please insert a drive with at least <size of used space on SSD> free." and it will also give you the option to, "Recover the most recent <amount of space available on USB media>". This allows you the choice to either find a USB or external drive with the amount of space needed to complete the recovery or, instead, to recover as many captures as will fit on the currently connected USB or external drive (starting with the most recent captures and working backward from there).
• Occasionally, depending on the formatting of your USB drive, the device will display, "USB drive's file system prevents files larger than 4 GB.  Insert a new drive, or:" and then presents you with the option to, "Recover, skipping large files.".
  
  • This will happen most commonly when attempting to use a USB drive that has been FAT-32 formatted. This format has a 4GB file size limit. In this type of scenario, we recommend that you use an external drive or a USB drive that has been NTFS formatted to allow for larger file sizes.
    

• If there is no space at all on the USB or external drive, the device will display, "No space on USB drive.".
• If the SSD is empty, the device will display, "Nothing to recover.".
• Once a drive has been connected to the device that has sufficient space to recover all content, the device will then display:
  
  • "Preparing"
  • "Ready to Recover" and then prompts you to, "Start Recovery"
  • "Saving. Do not remove USB drive."
  • "Finished. Please remove the USB drive."

• If the recovery results in an "Error", please contact Technical Support.

 The PRO allows for the ability to save a copy of an ad hoc capture to USB media as a .mp4, the capture will also still be saved to the SSD.

The USB port on the front of the device is the master USB port.  Either port can be used, however, if there is a USB drive in each port the front will be used by default.

When the one-touch Record button is pressed on the front of the appliance to start an ad hoc capture, the appliance will automatically use the product group that is set in the ESS and designated as the "One-Touch Product Group".

This Product Group tells the appliance what inputs to capture when the Record button is pressed on the front of the appliance. Administrators have the option to change this One-Touch Product Group in the ESS (please see Manage Device Configurations); or Users can use the front-panel display to change this product group to a custom configuration (see What is the Custom Profile below), solely for the next capture.

The Echo360 PRO allows for on demand input configuration, this is a one-time only option.  In order to configure the device to capture using a custom profile, all you need to do is go to the Recording Menu and select the inputs you'd like to capture (see Configure Channel Inputs in the How-To section above). The Recording Menu will then display "Custom" for the Profile.

After a recording has been captured using the custom profile, the device will automatically default back to the one-touch profile configured for use on the device configuration page (See What is the One-Touch Profile above).

Recovery mode will allow you to do a device reset or access the Administration menu to run diagnostics if that menu has been configured not to be accessible.  Press and hold the home button during boot up to enter recovery mode; to exit recovery mode, just restart the device.

 As an A/V technician or Administrator, an easy way to monitor audio is to plug a set of headphones into the front of the device. The headphone jack will always have the currently recording audio on it.

Although there is a 'Monitor Audio' selection under the Administration Menu, this is really only meant to listen to and tune the audio levels while the device is in idle mode. Also, keep in mind that the monitor audio menu will not change any settings during an active capture.