Recover an Ad Hoc Capture

Overview

This procedure shows how to recover an ad hoc recording that was captured successfully by a capture appliance, but was later lost, damaged, or inadequately processed.

You might need to recover an ad hoc recording when one of the scenarios listed below occurs.

• You receive errors in the capture and the recover and reprocess methods are not successful
• You accidentally deleted the capture presentation media files (the files created by the media processor that are streamed to viewers)
• You accidentally deleted or do not have the raw media (h264 and aac) files created by the capture appliance
• The disks (perhaps a RAID array) that store existing presentations crash

When to Use This Procedure

This procedure on this page shows you how to log in to the capture appliance and use a simple interface to re-upload a capture from the appliance to the ESS.

If this procedure does not work, you can try the more cumbersome process described in this Knowledge Base article: Perform an ad hoc recovery. This process uses the Recover an ad hoc capture link on the Echoes > Ad Hoc Captures page.

You can use this process to reprocess media files for any capture except a Personal Capture recording.

Before You Begin

Before using this process, try to recover the capture via the Monitor tab.

1. Navigate to Monitor > Captures.
2. Hover over the capture.
3. Look for the recover option

If you do not see it, continue with this procedure.

Procedure

1. Log in to the capture appliance as an advanced user (example: https://10.3.10.123:8443/advanced).
   
   • Detailed instructions for the EchoSystem Capture Appliance (also called the SD appliance or the first generation capture appliance)
   • Detailed instructions for the EchoSystem SafeCapture HD (also called the SafeCapture HD or second generation capture appliance)
   • Detailed instructions for the Echo360 PRO (also called the PRO or third generation capture appliance)
2. Select the Diagnostics tab.

   

3. Click Recover.
4. Select the recordings you want to recover and click Reupload.

   

5. Notice a message from the server confirming a successful upload. This means that the capture has been recovered from the capture appliance. What happens next depends on the previous state of the capture.

• • If the capture was an automated capture, it will be associated with the proper section. See Run an Automated Ad Hoc Capture.

  • If the capture was a basic ad hoc capture and had not been assigned to a section, it is in ad hoc recovery tab (Echoes > Ad Hoc Captures). From there, you will have to associate it with the proper section manually. See Run a Basic Ad Hoc Capture.

  • If the capture was a basic ad hoc capture and had been assigned to a section, it will be associated with that section.

    If You See a Signature Mismatch Error

    In rare cases, the re-upload process fails with a signature mismatch error. This occurs if you have recently done a clean install of the ESS and manually reattached the capture appliances. You may be able to recover ad hoc captures using the more cumbersome process described in this Knowledge Base article: Perform an ad hoc recovery.